Automotive Service Advisor / Warranty Administration

Join our dynamic team at TM Auto Chrysler Dodge Jeep Ram Ltd, a leading automotive dealership committed to delivering top-notch customer service and maintaining the highest standards in vehicle maintenance. We take pride in our commitment to excellence and are seeking a talented individual to join our team as a Service Advisor / Warranty Administrator.

As a Service Advisor / Warranty Administrator, you will play a pivotal role in ensuring customer satisfaction by managing the service process efficiently and handling warranty claims with precision. You will be the primary point of contact for customers, providing expert advice on vehicle maintenance, warranty coverage, and coordinating service appointments.

Responsibilities:

Customer Service:

• Greet customers and provide a warm, professional welcome to the service center.
• Listen to customers' concerns and questions, providing accurate information and recommendations.
• Communicate service recommendations clearly and assist in making informed decisions.

Warranty Administration:

• Manage warranty claims process, ensuring accurate and timely submission.
• Verify warranty coverage and liaise with manufacturers to secure necessary authorizations.
• Maintain detailed records of warranty claims, approvals, and rejections.

Appointment Coordination:

• Schedule service appointments efficiently, considering customer preferences and service center capacity.
• Communicate with customers regarding appointment details, including estimated completion times.

Technical Knowledge:

• Stay updated on product knowledge, service procedures, and warranty guidelines.
• Collaborate with technicians to understand repair processes and provide accurate information to customers.

Qualifications:

• Proven experience as a Service Advisor or Warranty Administrator in the automotive industry.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficient in using computer systems and software for service scheduling and warranty claims.
• Knowledge of automotive systems, repairs, and warranty guidelines.

Education and Certifications:

• High school diploma or equivalent; additional technical or automotive training is a plus.
• Certification in Automotive Service advising or Warranty Administration is advantageous.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Employee discounts on services and products
• Ongoing training and professional development opportunities

How to Apply:
If you are a dedicated and customer-focused individual with a passion for the automotive industry, we invite you to apply by submitting your resume and cover letter to info@tmautoram.ca Please include "Service Advisor / Warranty Administrator Application" in the subject line.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (preferred)
• Automotive Service Advisor: 1 year (preferred)

Ability to Commute:

• Happy Valley-Goose Bay, NL A0P 1E0 (required)

Work Location: In person