Automotive Service Advisor

Clarenville Honda has an immediate opening for a full-time Automotive Service Advisor to join our team. We are seeking a highly-organized, energetic, personable and motivated individual with a strong work ethic and impeccable attention to detail.

At Clarenville Honda our goal is to deliver an optimal customer experience. The Automotive Service Department serve a critical role in ensuring the customer leaves our dealership 100% satisfied.

Job Duties

• Meet and greet service customers promptly in a professional and courteous manner

• Answer service department phone calls and emails/texts, book appointments, and confirm service appointments via phone or email/text reminders

• Obtain customer and vehicle information, including walk-around inspection and vehicle service history and verify customer’s service needs

• Clearly reporting all vehicle symptoms as described by the customer. Determining and recommending needed maintenance based on age, mileage and history of the vehicle

• Ensure established processes and policies are followed to maximize CSI results

• Communicate with technicians to obtain information needed for accurate work estimate. Prepare a complete and accurate estimate of cost for labour and parts

• Monitor the progress of each vehicle throughout the day and provide updates to the customers

• Monitor and coordinate work flow in the department to maximize productivity and efficiency

• Communicate with service technicians to determine parts needs and promptly supply and order.

• Verify the final invoice reconciles with the work performed on the repair order. Explain all completed work and charges to the customer

• Present multi-point inspection results and discuss future maintenance with customer

• De-escalate customer concerns and communicate them to Service Manager

• Work with the Sales team to coordinate seamless delivery of new and used vehicles

• Assist in the coordination and servicing of used vehicle inventory

• Selling of over-the-counter parts, accessories and tires

• Complete all Honda training courses, as required

• Demonstrate behaviors consistent with the company's vision, mission and values in all interactions with customers, co-workers and suppliers

• Maintain a high level of Health and Safety at all times

• Other duties assigned by your manager

Required Experience & Qualifications:

• High school diploma and/or post-secondary diploma/degree

• Experience as a Service Advisor in the auto industry would be a definite asset

• Proven record of achieving exceptional Customer Satisfaction

• Personal and professional integrity. Professional appearance

• Excellent written and verbal communication

• Good working knowledge of MS Word, Excel and Outlook and other communication productivity software is a must

• Dealership Management System (DMS) experience is a plus

• Must have a valid driver's license, with clean driving record, and ability to drive manual transmission vehicles

• Ability to meet tight deadlines with attention to detail

• Excellent analytical, decision making and problem solving skills

• Strong organizational and prioritization skills with the ability to multitask and adapt to a fast-paced dynamic work environment.

This a full-time position, 8 hours per day, Monday to Friday. However, from time to time, work may be required beyond normal work hours to ensure customer expectations are met. The selected candidate(s) will be reporting directly to the Service Manager. Clarenville Honda offers employees an excellent benefits package as well.

The selected candidate(s) will be reporting directly to the Service Manager.

Clarenville Honda offers employees an excellent benefits package as well.

If you are looking to become part of a great work environment, Clarenville Honda is the place for you. Please apply in confidence to us today by submitting a resume to:

Todd Cole

General Manager, Clarenville Honda

19 Shoal Harbour Drive, Clarenville, NL A5A 2C3

Fax: 709-466-3280

DEADLINE FOR APPLICATIONS IS:

4:30PM WEDNESDAY FEB 21, 2024

Only qualified candidates selected for an interview will be contacted. Thank you in advance for your application.

Job Types: Full-time, Permanent

Salary: From $17.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Overtime pay

Work Location: In person

Application deadline: 2024-02-21