Address
Form of workBAND 3 - Manager, IT Operations
Position Classification
Band 3
Union
N/A
Work Options
Remote
Location
Abbotsford, BC V2S 1H4 CA
Campbell River, BC V9W 6Y7 CA
Cranbrook, BC V1C 7G5 CA
Fort Nelson, BC V0C 1R0 CA
Hope, BC V0X 1L0 CA
Kamloops, BC V2H 1B7 CA
Kelowna, BC V1Z 2S9 CA
Multiple Locations, BC CA (Primary)
Nanaimo, BC V9T 6L8 CA
Nelson, BC V1L 6K1 CA
Prince George, BC V2N4P7 CA
Smithers, BC V0J 2N0 CA
Surrey, BC V4P 1M5 CA
Vancouver, BC V6B 0N8 CA
Victoria, BC V9B 6X2 CA
Williams Lake, BC V2G 5M1 CA
Salary Range
$86,200.00 - $122,100.01 annually
Close Date
2/8/2024
Job Type
Regular Full Time
Temporary End Date
Ministry/Organization
BC Public Service -> Social Dev & Poverty Reduction
Ministry Branch / Division
ISD
Job Summary
Contribute your valued expertise in strategy, design and service delivery to this fast-paced opportunity
The Ministry of Social Development and Poverty Reduction is proud to be an equal opportunity employer; we strive to ensure all employees contribute in meaningful ways, bring their full self to work and celebrate their differences.
The Information Services Division are technology leaders, planning and delivering successful solutions with information management and information technology (IM/IT) services to both the Ministry of Social Development and Poverty Reduction and the Ministry of Children and Family. The division also provides IM/IT resource planning, decision-making, project and issues management, security and privacy functions, and desktop support.
This position reports to a Director and provides leadership to support the delivery of critical applications, ensuring the confidentiality, integrity and availability of the applications. The Manager is also responsible for service management of the outsourced contracted services related to line of business applications including planning, execution and operation of the Social Sector mission critical applications. The position ensures that all applications meet expectations for availability, deliverables and special processing e.g. monthly income assistance cheque production. In addition, the position is responsible for following ITIL standard processes such as incident management, problem management, change management, capacity management. This position works extensively with external service providers to ensure that contract obligations and deliverables are met. It also provides advice on new development initiatives, application standards and operational impacts of infrastructure changes.
As the Branch transforms and transitions its service delivery approach to include greater DevOps practices (including platform teams, Continuous Integration/Continuous Deployment, automated testing, etc.), this position will be significantly involved in these transformation activities. As such, the position will be expected to be experienced with ITIL, DevOps and service transformation.
Job Requirements:
• Degree or diploma in computer science, business administration, or related field OR an equivalent combination of education and experience may be considered.
• 5 years experience in a leadership capacity, accountable for one or more technical IM/IT functions in a large-scale, decentralized organization.
• 5 years experience managing a portfolio of clients in a customer service environment.
• Experience leading and resolving complex staff and/or client issues.
• Experience leading teams through change.
Preference may be given to applicants with the following:
• Experience with DevOps environments and practices
• Experience working with agile practices and agile software development.
• Experience with Test Automation.
• Experience with Continual Integration/Continual Deployment environments.
• Experience with larger organizational transformation (ie., new operating model implementations)
• Experience with Change Management practices.
For questions regarding this position, please contact stephen.bamford@gov.bc.ca .
About this Position:
Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
Employees of the BC Public Service must be located in BC at the time of employment.
An eligibility list may be established to fill future temporary and permanent vacancies.
This position is excluded from union membership.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.
Cover Letter: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.
Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).
Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca , before the stated closing time, and we will respond as soon as possible.
Additional Information:
A Criminal Record Check (CRC) will be required.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.
Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
Job Category
Leadership and Management
