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Job Description
What is the opportunity?
As a Bilingual Associate Credit Officer, you will be in a hybrid role within Risk Operations, which offers diverse exposure to Business Financial Services (BFS). You will ensure fulfillment and servicing of complex client transactions and investigations. You will analyze non-standard and specialized transactions and resolve client investigations and/or process gaps. You will leverage the RBC Leadership to adapt to change and grow in an agile team. You will act upon ‘continuous improvement’ activities and ensure a balance between the client experience and mitigation of operational and/or compliance risk, with full alignment to CB Operations business objectives and Our Collective Ambition vision.
Please note: This is a hybrid opportunity for applicants within commuting distance to the Montreal, Toronto or Vancouver office locations.
What will you do?
- Compile documentation and information required by the Credit Advisory Group (CAG) to commence Commercial Credit Review (CCR)
- Collect information from various host systems and liaise with team members to obtain non-host system information (e.g. Financial Statements)
- Track receipt of required documents and information and build files for the CAG, ensuring efficiency with accuracy of information
- Ensure data integrity during file preparation and take action to correct errors in various systems (Synergy, Casper, etc.)
- Liberate time through front-end set-up administration, and communicating with Commercial Account Managers (CAM) regarding required client financials and documentation
- Organize and clean-up CASPER applications prior to sending for adjudication
- Leverage various forms of automation to assist in day to day tasks like: managing tracking sheets and ensuring timely electronic storage of documents
- Manage incoming documents and ensure appropriate dissemination of information
What do you need to succeed?
Must-have
- Required to communicate with teams located across Canada
- Proven efficient administrative and organizational skills
- Strong MS Excel, Word and Outlook skills
- Experience working in a fast paced, detail oriented operations environment
- Change management experience and ability to adapt quickly in an agile environment
- Proven ability to independently balance priorities and have effective time management skills
Nice-to-have
- Experience with Synergy, CMS, CASPER, Panther and Covarity Dashboard would be a desirable
- Knowledge of BFS products, processes and service
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Opportunity to develop new skills and knowledge within Risk Operations
- A comprehensive Total Rewards Program including unlimited Enhance Performance Management compensation
- Leaders who support your development
- Ability to make a difference and lasting impact
- Opportunity to take on progressively greater accountabilities
Job Skills
Banking, Communication, Customer Service, Data Entry, Data Gathering Analysis, Documentations, Retail Sales Support and Administration, Retail Systems, Taking Ownership, TeamworkAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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