Job Description
TruGreen Canada
BILINGUAL CLIENT SERVICES REPRESENTATIVES
As a TruGreen Employee, you'll enjoy:
- $18.20 PER HOUR (guaranteed hourly rate plus bonus)
- Work from your home
- When working from home:
Use of personal secure cell phone or land line required
Use of personal laptop or desktop with monitor required
Must have high-speed internet access (min. of 25 MPHS)
This position could also be working from our office, or a form of hybrid.
French and English required both verbal and written.
- Best training program in the industry – fully paid
- Medical and Dental Benefits
- Group RRSP with company matching
- Top performers have the ability to advance their careers
- Full time available – days/evenings/weekends
- WEEKLY PAYROLL
Position Overview
Receives calls to resolve basic and routine customer concerns in a timely and professional manner. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction. Hourly rate plus eligible for Bonus & Incentives.
Responsibilities
- Answers inbound customer service calls with a warm and courteous greeting.
- Resolves customer service concerns to determine root cause of the concern.
- Regularly seeks assistance to handle calls requiring extensive problem solving.
- Updates and maintains customer database with accurate customer information and timely data entry.
- Provides resolution and timely follow-up with the customers.