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Job Description
What is the opportunity?
Looking to enhance your customer service, communication, and financial services experience? Look no further.
As a Client Support Advisor, you will be responsible for delivering exceptional customer service in resolving client inquiries by educating the client and determining the root cause of the issue with Cash Management products and services. Not only will you be positively impacting clients and coworkers through your support and guidance, but you will also be joining a team with a strong focus on career development and learning. If you thrive in a fast-paced environment and are interested in joining one of Canada’s top employers, then this role is for you!
This posting is available for Bilingual candidates who are fluent in both English and French. Provides first line of support and problem resolution for selected products and services. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.
What will you do?
Responsible for providing 1st level telephone support relating to technical issues, navigational issues and problem resolution to clients using all RBC Cash Management applications
Act as a 2nd level support for clients using Pay Employee Vendor via Royal Direct relating to token issues and payment investigations
Escalate complex and/or unresolved issues to the appropriate next level of escalations
Document all activities to ensure that the client’s history is accurate for the purposes of escalations and trending
Participate in creating/maintaining a positive team environment where team members give each other support, promote good morale, and co-operation. Responsible for ongoing personal development and information sharing
What do you need to succeed?
Must-have
Fluent in both English and French
Exceptional written and oral communication skills in French and English
Customer Service experience in a banking or call center environment
Strong knowledge of various computer applications combined with the ability to learn new complex systems
Analytical thinker with a knack for problem solving
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to building close relationships with clients
Access to a variety of job opportunities across business and geographies
#LI-Hybrid
#LI-POST
Job Skills
Adaptability, Communication, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Time ManagementAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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