Bilingual IT Systems Analyst - Hybrid

The IT Systems Analyst is responsible for the timely and efficient entry of data into core business applications to ensure that new business, remits and other essential daily duties are completed. The Systems Analyst is required to interact with clients, vendors, and system users. The IT Systems Analyst reports to the IT Manager. This is a hybrid position, with 2 days a week on-site (Tuesday and Thursday) at420 Boul Armand Frappier, Laval, QC.

Responsibilities shall include but are not limited to:

• Prepare inventory of technology on site
• Distribute PC's to authorized new hires
• Test and troubleshoot equipment
• Manage inbound IT phone line and direct calls
• Manage helpdesk ticket system through SysAid
• Ensure accurate and proper loading and processing of all new business. Retrieve data files from clients’ systems and process on our systems.
• Interact and maintain security on a variety of files and data.
• Properly document business process, problem resolutions, and reference documentation and procedural directives.
• Maintain user passwords, logins and access rights on a variety of systems
• Ensure processing and timely submission of clients’ data files.
• Maintain uptime on core and peripheral business systems.
• Monitor and maintain applications and systems in order to maintain required compliancy.
• Develop, analyze and manipulate workflows to achieve results based on objectives.
• Interact with 3rd party systems support where required.
• Run weekly, monthly and on-request statements at the proper intervals.
• Provide user support and assistance on ‘The Collector System’ (TCS).
• Properly document business process, problem resolutions, and reference documentation and procedural directives.
• Ensure that daily correspondence keep up to date and processed.
• Effectively contribute to overall IS department goals via teamwork and initiative.
• Evening and weekend work, sometimes unscheduled, will occasionally be required.
• Other duties as mandated by TCR management.

REQUIREMENTS:

• Proficiency with all Microsoft Office Applications
• Knowledge of CUBS (TCS) and DRS Systems a plus
• Strong Knowledge of Microsoft Products (Excel, Word)
• Database admin knowledge
• Organizational skills
• Ability to identify critical issues
• Ability to complete tasks with minimal supervision
• Excellent attention to detail
• Quick learner and able to adapt to changes well
• Strong organizational skills and ability to prioritize
• Ability to work in a fast-paced environment
• Ability to work within strict timelines – time management