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Job Description
What is the opportunity?
As an RBC BilingualLicensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re calm under pressure, helpful and friendly and provide clear, upfront insurance advice for clients. With every conversation, you’re curious, caring and detail-oriented, with a focus on solving problems and delivering an exceptional client experience. You will contribute to individual and team sales’ plans by being proactive with home and auto options, selling solutions and referring to partners—all from the comfort of home.
In your remote role, you’ll have the technology and tools to support you, so you can focus on doing what matters most—driving successful results.
You don’t have to have the perfect resume, just the right attitude and willingness to learn. RBC will support final candidates with writing the General Insurance License to build your expertise and advance your career goals.
We will be hiring multiple successful candidates from this requisition and look forward to reviewing your resume!
What will you do?
Provide insurance advice and solutions to clients based on their needs
Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the point of first-call, demonstrating the ability to connect through discussion and escalate as necessary
Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
Demonstrate a solid understanding of regulatory risk when writing and updating new business policies
Ensure clients are charged premiums that correspond with their risks
Apply critical thinking during client interactions in order to identify and analyze acceptable and unacceptable risks
Perform front-line underwriting of Home and Auto policies
Use procedures effectively and seamlessly during calls
What do you need to succeed?
Must-have
Bilingual, fluent in French and English with excellent oral and written communication skills
Flexibility to work a variety of shifts as our center is open extended hours in order to better help our clients. The Home & Auto Advice center is open Monday – Friday, 8:00am – 8:30pm and Saturday 8:00am – 4:30pm.
Nice-to-have
Possession of the OTL license at time of application
Post-secondary education or the equivalent
Knowledge of insurance products (Home & Auto, Life, Travel)
Proven professional sales experience, and success in meeting and exceeding sales targets in a contact center environment
What’s in it for you?
Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.
Working with an award-winning team ranked the top dedicated sales agency in Investment Executive’s 2022 Insurance Advisor’s Report Card
A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options
Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.
Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.
Flexible work arrangements and leaders who support your needs—both personal and professional.
An opportunity to have real impact on the lives clients and the communities you serve.
Job Skills
Auto Insurance, Cold Calling, Competitive Markets, Cross-Selling, Customer Needs, Customer Service, Insurance Product Development, Problem Solving, SalesAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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