Bilingual Sales and Customer Service Associate, Travel Insurance

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.  

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for Bilingual Sales and Customer Service associates to join our Travel Insurance Operations team!

Positions are currently available at our office in Sherbrooke, Quebec.

Hiring date: May 3, 2024

Full-time: 35 hours a week

Fully paid training:

Selected candidates will be required to obtain an Accident and Sickness Licence, LLQP or RIBO licence. Candidates will receive targeted training to become licenced insurance professionals and launch their career in a resilient industry full of opportunity.

* Preference will be given to candidates who hold an Accident and Sickness, LLQP or RIBO licence.

What you’ll do here:

• Answer phone calls in a fast-paced Customer Service centre.
• Prepare quotes and sell Travel Insurance to new clients.
• Serve existing clients by offering insightful and helpful Travel Insurance advice and answering their questions.
• Process insurance transactions in accordance with underwriting and compliance guidelines to meet quality expectations.
• Use established procedures in a fast-paced computerized environment.
• Obtain and maintain provincial licences.

What you bring to the table:

• High school diploma or its Canadian equivalent.
• Bilingualism (French-English) is required, as you will be regularly working with clients from across the country.
• Excellent organizational and time management skills.
• Exceptional Customer Service skills.
• Strong oral and written communication skills.
• Ability to work comfortably in a multitasking environment where attention to detail, analytical skills and problem-solving skills are essential.
• Ability to work independently and as part of a team in a dynamic environment.
• Flexibility to work on a rotating schedule of days, evenings and Saturdays.
• Experience in the travel industry, an asset.
• No work experience in Canada required, but you must have authorization to work in Canada.

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.