Customer Service Representative/Sales Associate

Job Overview:
We're on the lookout for a dynamic and customer-centric individual to join us as a Customer Service Representative. In this role, you'll be the primary point of contact for our valued customers, delivering exceptional service and support. If you thrive in a fast-paced environment and are passionate about creating memorable customer experiences, this opportunity is perfect for you.

Responsibilities:

• Address customer inquiries promptly and professionally via phone, email, and chat
• Provide accurate information and assistance regarding products, services, and order status
• Assist customers with order placement, returns, and issue resolution
• Maintain precise customer records through data entry tasks
• Analyze customer requirements and suggest suitable products or services
• Identify upselling opportunities to enhance sales
• Collaborate with various departments to resolve complex customer concerns
• Stay updated on product knowledge to address customer queries effectively

Skills:

• Exceptional English communication skills; proficiency in French is advantageous
• Strong interpersonal abilities to foster positive customer relationships
• Demonstrated aptitude in understanding customer needs and offering tailored solutions
• Dedication to delivering outstanding Customer Service
• Proficient in data entry and computer navigation
• Ability to thrive in a fast-paced environment while ensuring attention to detail
• Sales experience is beneficial, especially in upselling products or services

If you're a self-motivated individual who enjoys interacting with people and delivering exceptional Customer Service, we want to hear from you. Join our vibrant team today by applying now!

Job Types: Full-time, Part-time, Permanent

Salary: $18.00-$20.00 per hour

Expected hours: 37.5 per week

Benefits:

• Casual dress
• Company events
• On-site gym
• On-site parking
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every Weekend
• Monday to Friday
• Overtime
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime pay

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: Hybrid remote in Mont-royal, QC H4P 2L7

Expected start date: 2024-04-03