Customer Service Representative (Csr)

Customer Service Representative

We are seeking a Customer Service Representative to join our team at Cendrex. Reporting to the Customer service Manager, this person will assist our customers with any inquiries or issues regarding our products.

Your role within our team:

• Communicate with customers via phone or email.
• Enter required information into Cendrex's ERP system (Business Central).
• Prepare quotations for customers' special requests, following established work procedures.
• Enter customer orders into Cendrex's ERP system (Business Central).
• Receive and sort customer requests from the Zoho Desk ticket management system.
• Follow up rigorously on quotations and orders to ensure customer needs are met.
• Track deliveries, process returns, and respond to customer complaints promptly.
• Provide support to customers regarding products and services.
• Occasionally take over the "order entry clerk" position.

The Cendrex edge:

• Option to telecommute 2 days and be on-site 3 days;
• Profit-sharing plan after 3 months of service;
• Group insurance and group RRSP;
• Weekday schedule and social activities;
• Training program and personalized follow-up to promote progress, learning, and autonomy.

Your DNA to be successful in the role:

• High school diploma;
• Minimum of 1 year of Customer Service experience;
• Experience in the construction industry (an asset);
• Proficiency in both official languages, orally and in writing (English is the primary language used);
• Good command of Microsoft Office suite;
• Knowledge of an ERP system (an asset).

Cendrex provides you with access to a healthy and safe work environment, where you will feel comfortable and motivated to contribute.

Do you want to make a difference in an honest company, offering a healthy work environment?

Apply at Cendrex! As a leading manufacturer of access panels, Cendrex offers several exciting positions within its dynamic and diverse team.

By submitting your application, you expressly consent to the sharing of confidential data contained in your application within our company. You also consent to the use of your phone number to contact you by text or phone call regarding the recruitment process and job opportunities. Information will be treated confidentially and used exclusively for the recruitment process. We are committed to complying with laws and regulations regarding the protection of personal data, ensuring the confidentiality of the information you have provided. Your trust is essential, and we take all necessary measures to protect your data throughout the recruitment procedure.

Job Types: Full-time, Permanent

Benefits:

• Extended health care
• On-site parking
• Profit sharing
• RRSP match
• Vision care
• Work from home

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In person