Bilingual Security Guard | Casual - Government Office (180 Kent)

As a provider of security services to clients with complex security needs, Paladin Security Group is offering an exciting career opportunity for you to give back to your community while developing skills for future careers. Our training programs are also a leader in the security industry, and they will help prepare you for advancements, as well as build your resume for a potential career in law enforcement.

Job Description:

Working on assigned shifts, you will provide proactive and reactive security patrols and respond to incidents. You will be required to write reports and investigate routine incidents, as well as respond to emergencies in a quick and efficient manner. In this role, it is essential that you are physically fit and able to stand and walk for long periods of time.

This site is a Government of Ontario Building.

Duties & Responsibilities:

• Providing exceptional service to enhance the customer experience
• Ensuring compliance with the standards, rules, and regulations at site
• Be proactive in helping everyone have an outstanding customer experience
• Perform highly visible patrols of assigned patrol areas/zones (by foot) and positively engage with tenants, guests, visitors, and employees on an ongoing basis
• Maintain strong knowledge of activities and special events and assist visitors and guests during their visit
• Normal physical activity characterized by extended periods of walking and standing, periodic sitting, kneeling, bending, and use of basic motor skills; and
• Regular keyboarding and record-keeping in written logs required
• Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner
• Able to use tact and diplomacy in dealings across a range of settings and situations
• Respond to medical emergencies and provide first aid, CPR, or AED support until medical professionals arrive
• Ability to maintain and enforce access control procedures
• Solid understanding of emergency and standard operating procedures
• Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner, by enforcing the Trespass to Property Act
• Assist with Fire & Life Safety inspections
• Maintain a detailed memo book and prepare incident reports on all matters dealt with using a standard report-writing program
• Investigate incidents and occurrences
• Draft detailed incident and occurrence reports
• Maintain the peace, safety, and security of all patrons, and clients on the property
• Monitor CCTV surveillance systems
• De-escalate emergency/crisis situations
• Assist emergency and law enforcement personnel
• Line management, customer service
• Assist with daily operations as needed/required or directed.
• Other duties as outlined by management

Mandatory Requirements:

• Valid Security License for the province of Ontario
• Valid First Aid/CPR - Level C certification (from a WSIB-approved vendor)
• Proof of (minimum) double COVID-19 vaccination
• Bilingualism (English/French) is required
• Must have at least 2 years of prior security experience
  • Experience in physical / mall security is considered an asset
• Must be able to pick up shifts with minimal notice to meet operational needs during the week in the morning
• Must be willing and able to stand, walk, and patrol by foot and vehicle for extended periods (8-12 hours)
• Must demonstrate a high degree of professionalism
• Must have strong verbal and written communication skills in both English and French
• Must be able to work in a fast-paced dynamic environment both indoors and outdoors as required.
• Must be able to handle stress and pressure and make a sound decision under duress
• Must be comfortable working in a busy highly populated area
• Must have a clean driver abstract
• Must demonstrate high attention to detail / observational awareness
• Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team
• Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB)
  • Applicants lacking these certifications can opt into Paladin's UoF/MOAB training program prior to their onboarding training to ensure they meet the requirements of the position
  • Please be aware: The UoF/MOAB training is not paid as it is a pre-requisite, however Paladin will cover all of the costs of the training with a 6 month commitment to the position/availability

Why choose Paladin?

• Extensive paid industry leading training
• Opportunities for advancement and growth
• Unionized benefits (including Education Allowance & Pension Plan)
• Free Uniforms
• Annual Boot Allowance
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Paid vacation & sick days
• Additional perks!

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.