Billing & Administrative Specialist

WHY TRIMAC
Are you a highly motivated self-starter who continually looks for new opportunities and initiatives to drive change across the organization? Are you looking for a creative, challenging job that contributes to your community's way of life in a stable industry? Are you highly collaborative and believe that the best results are achieved through strong relationships and partnerships? Trimac is a North American company with over 75 years of history that is geared to embrace a changing, technology driven future and we're looking for candidates who want to join us on our journey!
THE ROLE
Our successful candidate will be dedicated to processing customer billing and driver pay, while also handling a high volume of customer and driver inquiries. The Billing Specialist is required to think on their feet and critically analyze all transactions for accuracy. This role reports to the Manager Customer Service and interacts with dispatchers, drivers, management, internal departments, operating branches, external agents, vendors, and key contacts with current and potential customers.
SCHEDULE
Sunday - Thursday
8 hours shifts beginning at 05:00
RESPONSIBLITIES

• Batch process drivers pay daily in appropriate system(s).
• Ensure timely and accurate customer billing.
• Monitor phones and branch emails
• Greet visitors and manage incoming calls
• Maintain office supplies, uniforms, boot allowance and yard supplies
• Maintain employee expense reports
• Produce BOL for departing rail cars
• Confirm commodity and arrived inbound rail cars
• Run reports to analyze and verify the accuracy of billing and driver pay, taking corrective action when needed.
• Non-revenue driver payroll in accordance with the collection agreement
• Review customer agreements for all the current charges that apply.
• Respond to internal customer complaints, requests, and inquiries in a professional and timely manner.
• Create purchase orders for vendors.
• Pay branch invoices and vendors
• Perform assigned tasks in a manner that adheres to the companies Safety, Health, Environmental and Security policies

KNOWLEDGE/SKILLS

• Excellent computer and data entry skills required.
• The ability to navigate between multiple web-based programs.
• Demonstrated ability working collaboratively within a team environment.
• Be a keen problem-solver who can think on their feet and is comfortable taking initiative.
• Excellent communication skills both verbal and written.
• Ability to work and thrive in an energetic, fast-paced environment.
• The ability to set and exceed client expectations.

EDUCATION/EXPERIENCE

• Mandatory High School Diploma
• Intermediate level skills in Microsoft Office including Excel and Word.
• At least 1 year of billing experience required.
• Experience with software such as TMW would be an asset.
• Experience in the transportation industry would be considered an asset.

SAFETY COMMITMENTS

• We make Safety a part of every decision.
• We make Safety personal.
• We have the courage to intervene.