Billing Associate

POSITION SUMMARY:

We are delighted to be seeking an additional Billing Associate to join our SE Home Office team. This role will support SE Health’s Billing Team to successfully deliver centralized billing activities for public and private funders. The Billing Associate acts as team lead providing support to members with positive approach to solve issues and manage change for billing, payment and collection related processes. This role will be engaged with process improvements, maintaining systems and managing change as part of a collaborative team with other Associates, Supervisor and Manager to ensure success on billing deliverables in timely manner. This role will have some Billing Coordinator level assignments as well as these senior Associate level responsibilities.

This is a hybrid role which will primarily work remotely from home, with some in office attendance as required for specific business needs.

RESPONSIBILITIES:

• Billing Coordinator activities may include:
• Processing of Government Billing including:
• Process electronic or manual billing, reconciliation files and reports within the guidelines and time frames set by the agency and/or internally. Update data, communicate and participate as needed to resolve billing disputes.
• Reconcile data and payments accurately and in timely manner. Maintain accurate payment reconciliation logs identifying and following up on any discrepancies to resolve.
• Processing of Private (Direct to Consumer / Agency / Business to Business Contracts) Billing including:
• Process invoices and supporting reports accurately within the guidelines and timeframes set by agency and/or internally using various automated and manual processes.
• Process multiple types of payments accurately to relieve sub-ledger accounts in a timely manner. Work closely with internal staff to investigate and resolve billing disputes. Update data in system and issues adjustments as needed to resolve billing disputes.
Actively review outstanding accounts and follow collections process to pursue overdue accounts in timely manner. Escalate as needed to mitigate revenue risks.

Billing Associate activities:

• Support Billing Team to address issues or new business needs
• Troubleshooting issues and new business needs with time sensitive attention. Act with initiative to investigate, analyze, identify impacts, provide immediate need solutioning support, follow up with root cause review, preventions recommendations and support approach for continuous improvement.
• Document and communicate effectively throughout the process and with follow-up tasks.
• Interface with IS departments, collaborate with other team leadership and members
• Work with and provide direction to team members with positive attitude and approach to addressing business needs within a supportive team environment.
• Perform operational audit tasks and process reviews, provide support for financial audit request as directed
• Subject Matter Expert working with varying internal and external contacts
Identify and collaborate on process improvements and options for addressing new business needs in a fast-paced agile environment.

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System Maintenance activities may include:

• Integration processing for data across systems
• System configuration, set up and maintenance support - In system updating; review, preparation and submission of requests to IS teams, auditing and analysis.
• Report design and development – requires logical interpretation of system elements and business processes, working closely with users and IS support teams
• Testing (UAT) and documentation

Other Activities:

• Document processes
• Deliver training and other team member support
• Provide excellent customer service to internal and external clients
• Analysis and reporting tasks requiring strong intermediate excel skills
• Provide coverage for role activities on non-assigned areas during absence of team members to ensure business needs are met by the team overall
• Represent as Billing team subject matter expert to gather and interpret data, provide collaboration and support to other SE teams at administrative and management levels
• Perform all tasks within policy and processes provided
• All other reasonable duties as assigned

QUALIFICATIONS:

• Minimum 5-7 years of related experience
• Self-driven, independent thinker who is highly motivated and possesses an intrinsic passion for quality results.
• Excellent organizational skills are required
• Demonstrated track record with problem solving, and analytical tasks in fast paced environment with time sensitive situations is required.
• Experience training and supporting others in a virtual and fast paced environment.
• Strong decision-making and sound risk assessment skills are required, comfort with accountability
• Operates with independence and strong work ethic in a primarily virtual environment.
• Acute attention to detail
• Ability to learn quickly and interpret implications of changes
• Excellent communication and superior customer service skills are required, both written & verbal
• Demonstrated success with time management & prioritization of tasks to effectively balance competing priorities with sensitive timelines is required
• Ability to collaborate and lead others through discussions and activities is required with focus to adhere to processes/procedures and maintain a positive team environment.
• Flexible and adaptable attitude towards change, leading by example with positive attitude to support change management withing the team.
• Strong interpersonal skills – ability to develop and maintain positive working relationships with
• Full cycle understanding of service revenue and payment process flow is required, within a home healthcare environment is preferred.
• Knowledge of General Accepted Accounting Principles (GAAP) or willingness to learn, is required
• System savvy with Intermediate to Advanced skills in MS Excel, and strong familiarity with Word and other MS office suite tools are required
• A solid hands-on practical understanding of Procura and/or MS Dynamics is preferred
• Experience with system maintenance processes and application testing is required
• Strong analytical skills for new systems and procedures in order to create or update existing process documents as needed
• Confident ability to work with other teams at varying levels – IS, Operations, Finance mgmt., external funders and customers etc.

ABOUT US:

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive salary, group benefits, RRSP pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Talent Acquisition Team at careers@sehc.com at your earliest convenience.