Body Shop Customer Service Representative

Bytek Volkswagen is looking for a Body Shop Customer Service Representative to join our team! Our dealership is committed to providing customers and team members with a rewarding and enjoyable experience. Our environment, opportunities, and processes are designed to ensure complete satisfaction.

We have a fun and exciting working environment where you will be able to strengthen your current skills and gain new ones!

Duties:

· Provide successful customer experience. (Phones/Emails/In person)

· Coordinating repair needs for customers. (Repair Appointments/Rentals etc.)

· Opening work orders.

· Communicating, informing and updating customers and insurance companies throughout the repair process.

· Update management software (Mitchell, Audatex and Body Shop Connect) with notes when needed.

· Completing all components of administrative support to the Collision Repair Facility Team.

· Manage the confirmation and reservation of all rental vehicles & towing requests.

· Ensure all assignments have been followed up and appointments confirmed with customers.

· Monitor and manage Accounts Receivable, Investigate & resolve payment discrepancies.

· Post sublet invoices.

· Post Body Shop payment Cheques.

· Any other tasks as requested by Department Manager.

What we offer:

• Company benefits
• Reasonable work schedule
• A fun work environment
• Stable hours and income with a well-known family run dealership group
• Continuous on-job training
• Ability for job growth within the dealership

We look forward to hear from all qualified candidates.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• manual transmission: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person