Branch Coordinator

About Us

Georgian Bay Fire & Safety Ltd., a Fire Safety and Protection, LLC, company, is one of the largest independent Life Safety & Property Protection companies in Canada. We are seeking additional members for our growing team. Our Fire Alarm, Security, Sprinkler, and Electrical professionals are protecting people and property every day. In business since 1969, we are a well-respected organization with a focus on customer service, with offices across the province and a single source approach of having electricians, sprinkler fitters, security technicians and suppression technicians in house. We continue to attract great staff and clients, and that continued growth offers excellent opportunities for our exceptional team.

Job Description:

A Branch Coordinator is responsible for overseeing the day-to-day operations of the office and ensuring that administrative tasks are completed efficiently and accurately. The role requires strong organizational skills, attention to detail, and the ability to prioritize tasks to meet tight deadlines.

Overall, the Branch Coordinator in the fire and safety industry plays an essential role in ensuring the smooth running of the office, supporting the work of the management and staff, and maintaining a safe and healthy workplace.

Key Responsibilities:

Administrative Support

• Answering phone calls and emails, managing correspondence, and responding to customer inquiries
• Strive to maintain the highest level of customer satisfaction
• Process all documents with accuracy and efficiency
• Organizing and coordinating technicians' schedules, meetings, and events
• Preparing reports, presentations, and other documents as required
• Maintaining accurate records and filing systems
• Coordinating travel arrangements for staff and management as required.

Scheduling:

• Schedule routine service work to achieve maximum efficiency
• Schedule emergency service calls
• Assist service technicians with site information
• Address customer service inquiries and concerns in a professional manner
• Pre-appointment contacting of customers to confirm appointment, terms and other information
• First call resolution proficient – Helping customers on the spot without a phone call or 2nd visit back to site.
• Strive to maintain the highest level of customer satisfaction.
• Receives inventory and processes PO's.
• Gathers parts for technician jobs.

Financial Management

• Assist with the preparation of invoices, purchase orders, and expense reports
• Managing accounts payable and receivable records to send to Corporate Finance
• Assisting with preparing budgets, processing and tracking local work orders, local purchases and ensuring associated documentation is processed for Corporate Finance.

Human Resource Management

• Assisting with onboarding of new staff
• Assist with the coordination of employee training

Health and Safety

• Coordinating emergency response procedures and drills at local offices

Qualifications and Skills

• Business Administration Diploma or equivalency is preferred
• 2-5 years of work experience in related field is an asset
• Excellent knowledge of Microsoft Office Suite products and high level of computer proficiency
• Strong organization skills and the ability to multi-task in a high paced environment
• Scheduling experience is an asset
• Positive attitude and team player!

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to travel.

Benefits:

Fire Safety and Protection (FSP) is laser focused on creating a culture that thrives on developing our people and protecting our clients' assets. One of the ways we do this is by rewarding those who contribute to our continued growth. Some of the things that you can expect when joining our professional selling team include:

Extended Health Care

Dental

Vision

LTD, STD

Life Insurance

EAP

RRSP Matching

Tuition Reimbursement

Health & Safety:

The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility. It is Fire Safety and Protection, LLC's objective to ensure a safe and productive working environment for all employees. At FSP we believe that illnesses and injuries can and must be prevented. We believe in empowering each employee to create and maintain a safe and healthy environment.

FSP Equal Opportunity Employer Statement:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.