Branch Manager (Sarnia Location)

About You

Are you a retail banking coach who thrives on empowering your team to be their best?

Are you a leader focused on helping your staff develop the skills needed to provide members (clients) with a tailored financial plan based on their unique needs?

Do you have an advanced understanding of all retail banking including credit, investments, and general banking instruments?

At Mainstreet Credit Union, our cooperative exists solely for our members (clients). Without commissions, or the need to make shareholders rich, our advisors can focus solely on the products and services that are best for our members (clients) – and nothing else.

We believe we have the best team in the business due to our leadership philosophy of excellence, and team development. With our full spectrum of investment, credit, and general banking instruments, our team can build the solution that is best for our customers; and since our customers are also our shareholders, this will always be our business objective!

If you are a leader with a deep understanding of credit, investments, and general banking, along with a desire to empower people to be their best, we would like to hear from you!

The Role

We are currently searching for a Branch Manager / Advisor for our Sarnia branch.

Under the guidance of the Director of Member Experience, the Branch Manager will manage the overall branch operations. As Branch Manager, you will foster a needs-based sales approach within a culture of service excellence, consistent with our corporate vision, mission, and strategic plan.

The Branch Manager/ Advisor will lead the branch team, coach & train branch staff; maintain discretionary lending limits; manage the development of the investment, deposit and loan portfolios, develop & meet growth targets; implement marketing plans for product and service promotion within your branch and ultimately be responsible for the financial performance of the branch.

This position’s primary focus is to provide leadership and guidance for the overall activities involved in the Branch through identification of opportunities, coordination of all activities, and the achievement of objectives through use of the Advice Based model.

The Branch Manager will ensure a team approach to advice and member (client) service, share, and translate organizational goals into measurable actions, and provide appropriate mentoring/coaching on the advice-based process.

This position requires a good understanding of the Credit Union’s business strategies, and the external markets and the competition within their market.

Major Duties and Responsibilities:

As Manager

• Manage directly and indirectly all branch staff; promotes sales & service excellence, motivation and enthusiasm, product knowledge and professionalism; adheres to performance standards.
• Conduct regular staff meetings and monitors all branch activities to ensure awareness of operational problems and successes.
• Analyze branch financial statements monthly to track actual results to plan, identify potential issues and take corrective action as required.
• Ensure the execution of the branch marketing program.
• In consultation with The People Team, approve the hiring of new staff, implement training & development programs; identify opportunities for staff growth & succession planning; manage all areas of performance.
• Ensure that sales processes favour and respect member (client) objectives over sales targets.
• Initiate action to improve the growth and development of the branch with a clear focus on the advice-based relationship model. Coach staff to identify the needs of the member (client) by promoting the credit union’s products and services.
• Propose branch budget objectives on an annual basis.
• Recommend modifications for product or service improvement based on member (client) needs.
• Oversee the member (client) dispute resolution process for their branch.
• Directly accountable for overall operational controls and risk management for the Branch.
• Proactively participate in community events resulting in a positive image in the marketplace.

As Member (Client) Advisor

• Advise current members (clients) and potential new members (clients) on Credit Union Products and Services (including opening personal and business accounts, overdraft applications, Mastercard applications) using the Advice Based model approach.
• Approve and/or decline loans, mortgages - including construction mortgages and other lending products within the limits of authority as defined by the Credit Union Act, the By-laws and Credit Union Policy.
• Refer prospective commercial/agricultural business to a Commercial & Agricultural Account Manager.
• Maintain a high level of education with respect to Credit Union products, services and marketing programs/strategies.
• Review delinquent accounts, analyze current status and initiate actions to collect on delinquent loans.
• May be licensed Mutual Fund representative depending on needs of location.
• Refer prospective business opportunities to the Mainstreet Wealth team for in-depth investment advice and/or financial planning.

Qualifications:

• Post-Secondary Degree/Diploma or work equivalency
• 5+ years working in financial services (including credit management)
• PFP, CFP or completion of Personal Financial Planning Advice and Financial Planning I & II courses or willingness to complete
• Excellent leadership ability (solid training & coaching experience an asset)

• Charisma – a go-to person, known for a killer work ethic and a flexible, trust-building approach
• A master deal-maker with a knack for reading members' needs and hitting them with spot-on solutions
• A street-smart grasp of market shifts and industry buzz, staying several steps ahead of the trends
• Not afraid to drive excellence in both sales and service
• Able to leverage technology to turbocharge productivity and stay in the fast lane
• Focused on continuous improvement both in business pursuits and personally

Why Join Mainstreet?

At Mainstreet, we believe in investing in you – whether it is our employees or our incredible members (clients). We are committed to providing exceptional service, advice, and improving the lives of our members (clients). We believe in high quality personalized advice with flexible solutions and are highly responsive through empowered professionals. We make a meaningful impact and are connected to our communities.

Mainstreet offers its employees:

• Work-life balance
• Opportunities for training and advancement
• Generous salary, vacation and benefits (Mainstreet is a Living Wage employer)
• Opportunity to work at a values-based cooperative

Our Values

• Known & Valued: We will invest the time and effort to truly know our members and build deep and meaningful relationships where members feel valued.
• Personal & Custom: Our financial advice and solutions provided to members will be customized and tailored to each person's unique needs and financial goals.
• Cared for & Supported: We will care for and invest in our members. We will support and help our members in realizing their financial dreams and goals.
• Easy & Seamless: Mainstreet, and our staff, will be friendly, easy to work with and easy to connect with. The member service experience will be seamless.

Our Mission

To bring members high quality personalized advice, supported by technology, in the way that is most convenient for them, through highly responsive, empowered employees working at a purpose-driven organization.

Join Mainstreet Credit Union and be part of a workplace that values diversity, promotes equity, and fosters inclusion. We actively seek diverse perspectives, ensure equal opportunities for all, and cultivate a culture where every individual feels valued. Our commitment to continuous learning ensures an environment where everyone can thrive.

Mainstreet Credit Union is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences.