Branch Team Lead

Primary Function:

Under the general direction of the Branch Manager, the Branch Team Lead has direct impact on customer retention and financial results of the branch. Responsible for the execution of superior customer service, operational excellence and the continuous improvement of branch processes and productivity. The role directly influences the work environment through positive team member relations and promotes an environment where team members are empowered, engaged and committed to the success of the company.

Principal Duties & Responsibilities:

• Supports branch leadership in a facility with 2-10 team members along the Branch Manager & Supervisor.
• Provides peer-to-peer coaching to support the continued development of skills and confidence of team members to effectively perform branch operations. Delegates and assigns duties based on workload variance.
• Provides exceptional customer service, leads by example, and utilizes sound judgement & best practices to resolve customer concerns.
• Supports the Branch Team with the preparation of customer quotes, orders, returns, as well as company initiatives & projects.
• Fosters open communication between all internal business partners including Sales, Branch Network, Customer Service Centers, and Onsite Service teams
• Facilitates team member on-boarding and on-going training
• Maintain a well-rounded knowledge of products sold including the completion of the required training programs.
• Assists in driving the achievement of key operational metrics in the areas of customer satisfaction, sales, safety and operational improvements.
• Suggests and implements changes to enhance defined processes and improve sales and service.
• Ensure team compliance with all regulatory issues and company policies.
• Other branch support related duties including but not limited supporting the warehouse functions as required.

Requirements

Preferred Education & Experience:

• Highschool Diploma or equivalent preferred.
• 1-3 years of customer service and sales experience in a related field preferred. Previous leadership experience would be a definite asset.
• Passion for customer service, sales and people development with an ability to energize others and work within high performing teams.
• Ability to adapt to shifting demands and competing priorities.
• Ability to understand and articulate the vision of Grainger to all team members.
• Proficient computer skills and aptitude in the use of computers and software applications.
• Ability to safely learn and operate powered industrial equipment
• Understanding of local customer and market dynamics and requirements would be an asset.
• Possession of a valid driver’s license and a reliable vehicle (if driving required) is preferred.

Work Environment:

• Branch Network
• Ability to work in a position requiring:
• Continuous standing and walking.
• Ability to lift up to 25lbs unassisted on a regular basis

Rewards and Benefits:

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

Grainger is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Ability to Commute:

• Sudbury, ON (required)

Work Location: In person