Business Analyst

OVERVIEW

The Business Systems Analyst, in partnership with other members of the Information technology team, is responsible for system maintenance, project implementations and end user support within the
Electronic Health Record for applications including patient registration and scheduling, clinical documentation (Physician, Nursing and Allied), order entry and results reporting.

PRIMARY RESPONSIBILITIES

• Configure non-production and production environments with the implementation new software, upgrades and installations
• Create and execute test plans when implementing new systems to ensure safety, quality and reliability of applications in various test scenarios
• Build databases, assist with programming interfaces, format screens and views and assist with the conversion of existing data where appropriate
• Comply with departmental change control procedures
• Assist in developing system policies and procedures
• Maintain system documentation as required
• Support the development of a system/upgrade rollout strategy as required.

• Identify business requirements in collaboration with users, modeling work processes and information flows to meet in-scope requirements
• Analyze current processes, utilizing systems methodology and building on any existing current state analysis documentation.
• Evaluate available options, liaising with clients and vendors to complete milestones and resolve issues
• Identify and highlight risks to patient safety, quality, resources, project timelines. Modify work processes to mitigate risks
• Work in partnership with project manager to develop achievable milestones and timelines; monitor and ensure project timelines and goals are met
• Work with end-users to determine reporting and auditing needs and develop tools to meet those needs
• Actively participate in benefits measurements and quality assurance audit activities including assisting managers to develop measurement tools and reporting results to applicable groups
• Acts as a change agent by identifying process improvement opportunities supporting patient focused care and optimum productivity.
• Assess clinical area technology and information requirements.
• Maintain a detailed understanding and working knowledge of Electronic Health Record systems, their functions and integration to other health based information systems

EDUCATION

• University degree in IT, Engineering or a related field
• 5 years of relevant experience preferably within a Hospital environment; or an equivalent combination of education and experience.

QUALIFICATIONS

• Minimum 5 years’ experience in an IT related job with technical experience in problem solving and client technical support, directly related to software, preferably in a healthcare setting.
• Demonstrated computer proficiency in Microsoft Office products including good working knowledge of MS Access, Excel and Visio.
• Knowledge and experience of Hospital Information Systems; experience with Cerner preferred.
• Demonstrated troubleshooting, analytical and problem-solving skills.
• Flexible, organized and self-directed within scope of responsibility; has initiative and independent judgment.
• Resourceful with demonstrated skills in facilitation, team work, leadership and process redesign.
• Demonstrated written and verbal communication skills including the ability to express technical ideas in plain language.
• Strong people skills, self-starter, motivated individual able to work with minimal supervision
• Working knowledge and hands-on experience with relational databases.
• Understanding of clinical and corporate data needs in a hospital setting.
• Ability to interact with IS and hospital staff, outside suppliers and consultants as necessary.
• Knowledge on data modelling techniques.
• Provide evidence of ongoing education (e.g. workshops, seminars, etc.) and upgrading of technical skills and knowledge.
• Ability to deal with stressful situations in a professional and courteous manner.
• Good work attendance record required.
• Must be available for on-call shifts.
• All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
• All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption pursuant to the Ontario Human Rights Code.