Business Analyst

Business Analyst (Remote)

Who We Are

Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer demand for electric vehicles, energy savings, and better customer experiences to produce a dramatic shift in how utilities do business. Util-Assist is at the forefront of that shift.

Our vision is to be the trusted partner in driving digital innovation that reshapes the utility landscape. To bring that vision to life, Util-Assist is leading the way in helping utilities take advantage of the latest developments in utility IT, with growing practices for data analytics and customer experience consulting building on our well-established smart grid procurement and implementation management services. Our managed services division leverages advancements in utility IT systems to deliver a variety of services to utility customers, including outage communications management, managed billing, and AI-enabled substation security monitoring.

Teamwork is key to the success of the Util-Assist family; mutual respect, cooperation, and honesty are hallmarks of our principles. We offer a range of energizing, multi-disciplinary careers in a high-tech industry, with great potential for development and advancement as both the industry and our company continue to grow. Util-Assist’s flexible work environment allows you to work from anywhere, letting you choose the work arrangements that make the most sense for you. We will give you the tools and support to succeed in our business, wherever you are.

We are firmly committed to fostering a welcoming, positive, and diverse workplace. Thanks to our outstanding culture, we are the proud recipients of several national and local awards, including the Great Place to Work certification, the Employee Recommended Workplace Award (three years running), the York Region Business of the Year award, and the Newmarket Large Business of the Year Award.

We’re excited to meet you! Learn more about Util-Assist at www.util-assist.com.

What We Need

The Business Analyst works remotely with the Consulting Team to provide technical support or business analysis for client engagements to ensure that project objectives are achieved consistent with organizational service standards.

What You’ll Do

• Gather functional and non-functional requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, design thinking, task and workflow analysis
• Plan and facilitate workshops to identify and validate requirements with technical and business stakeholders in support of projects and opportunities
• Produce requirements documents including business process flows, business requirements documents, and technical design drawings
• Manage requirements to clearly identify backlog, future enhancements, and change requests throughout the project lifecycle
• Provide specialist advice on the design of the system from the client's business perspective
• Develop and sustain positive relationships with clients and ensure that Util-Assist is represented in a positive manner
• Create reports and track project progress
• Facilitate meetings with clients to ensure that decisions and next steps are documented and recommendations are adhered to
• Design and document solutions for specific elements of a client engagement and work with the project team to leverage appropriate support when required
• Act as the subject matter expert in certain technical elements of the project and/or provide technical expertise to identify risks and support legal discussions and contract negotiations
• Ensure deliverables are completed appropriately and consistent with project timelines

What You Will Bring

Skills

• Advanced communication skills both verbal and written
• Advanced ability to simplify and document business requirements and processes
• Advanced MS Office skills, including SharePoint, Teams, and Visio
• Intermediate Microsoft DevOps skills
• Advanced ability to simplify and document business requirements and processes
• Advanced presentation skills
• Basic project management skills
• Advanced facilitation skills
• Intermediate leadership, conflict resolution and decision making skills
• Advanced skills in completing tasks independently and comfortable with ambiguity.

Knowledge/Education

• Advanced knowledge of standard business analysis tools
• Intermediate knowledge of the utility industry, terminology, workflow, and operations
• Basic knowledge of 1 or 2 of Util-Assist’s offerings including AMI, MDM, CIS, Utility Data Analytics and Smart City initiatives
• Undergraduate degree/diploma in Computer/Data Science, Business Administration, Engineering or a related technical field
• 5-7 years’ combined experience in a Business Analyst or Consulting role supporting multiple industries with a focus on AMI, MDM, CIS, Utility Data Analytics or Smart City initiatives for the utility sector
• The ability to travel within North America and work at a variety of client sites is required
• Demonstrated experience working with an external vendor providing a COTS (commercial-off-the-shelf) tool
• Demonstrated experience in application development and systems integration as a Business Analyst
• Demonstrated knowledge of structured analysis techniques and development tools as applied to business processes, automated systems, and workflow analysis

Working Conditions

• Hybrid office environment
• A successful SIN and passport clearance along with a police vulnerability check is required
• In order to satisfy our obligation to provide a safe and healthy work environment and to meet the needs and standards of our clients, the successful candidate will be required, as a condition of employment, to provide proof of full vaccination against COVID-19 in accordance with Util-Assist’s vaccination policy. Util-Assist will comply with its obligations under applicable human rights legislation to accommodate the successful candidate if unable to receive the vaccine due to medical and/or religious reasons, up to the point of undue hardship. Additionally, if the successful candidate does not provide proof of vaccination, Util-Assist will consider whether the inability to provide proof of vaccination was the result of a lack of availability of the vaccine at the time of offer, or because the start date does not allow for vaccination prior to commencing work, and/or the successful candidate's reason for not being vaccinated. Failure to provide proof of full vaccination against COVID-19 may result in an offer of employment being rescinded

Company Perks

• Innovative Work Environment: Be part of a dynamic and innovative company at the forefront of technological advancements
• Competitive Compensation: Receive a competitive package reflective of your expertise and contributions.
• Career Growth Opportunities: Flourish in a fast-growing organization where your career advancement is encouraged and supported
• Vibrant Workplace Culture: Experience a fun, social, and award-winning culture where teamwork and collaboration thrive
• Comprehensive Employee Assistance Program (EAP): Access resources and support through our EAP, including Nutritional Health Coaching, to enhance your well-being
• Parental Leave Program: option to participate in our top-up program for parental leave
• Comprehensive Benefits Package: A streamlined and quick enrollment process, with Health, Dental and other benefits covered by the employer
• Retirement Planning: Plan for your future with our retirement plan, including employer matching, to help you achieve your long-term financial goals
• Exclusive Memberships & Offers: Access special rates for you and your family for fitness membership, mobile and data plans and vehicle purchase program
• Birthday Lieu Day: Each year on your birthday, we offer all employees a lieu day (apart from regular vacation & work anniversary day addition) to celebrate your special day your way!

Individuals interested in applying please submit resume and cover letter by:

April 5, 2024

We thank all applicants for their interest in Util-Assist; however, only those selected for an interview will be contacted.

Util-Assist is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.