Business Analyst - Computer Systems

Work setting

• Computer hardware or software retailer/wholesaler
• Internet Service Provider (ISP)
• Information technology (IT) infrastructure

Responsibilities

Tasks

• Confer with clients to identify requirements
• Conduct business and technical studies
• Design, develop and implement information systems business solutions
• Provide advice on information systems strategy, policy, management and service delivery
• Assess physical and technical security risks to data, software and hardware
• Develop policies, procedures and contingency plans to minimize the effects of security breaches
• Develop and implement policies and procedures throughout the software development life cycle
• Conduct reviews to assess quality assurance practices, software products and information systems
• Resolve conflict situations
• Usability testing
• Consult with clients after sale to provide ongoing support
• Execute and document results of software application tests and information and telecommunication systems tests

Experience and specialization

Computer and technology knowledge

• Business intelligence
• Cloud
• IBM DataStage
• OpenGL
• SAP Hybris
• MAC
• Networking software
• Networking security
• Internet
• Project management software
• Database software
• Visualforce

Area of work experience

• Project implementation
• Information technology (IT) service delivery
• Quality assurance or control

Area of specialization

• Development
• Business process management
• Cybersecurity
• User experience design
• Business methods analysis
• E-commerce

Additional information

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Flexibility
• Innovation
• Analytical
• Proactive