Business And Testing Analyst

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Bring us your passion for agile marketing, digital, and data analytics, and we will put you to work on exciting initiatives that answer the challenge: "How can we better engage and nudge our clients in taking action to reach their financial and wellness goals?” Leading a dedicated team of energetic, forward-thinking innovators, you will stretch your imagination and sharpen your skills on the leading-edge projects that are keeping Sun Life Financial ahead of the curve. You want more than a job; you want a career - a career with a company that encourages learning and personal growth. You want to be “one of the best.”

The Client Experience Office hosts a talented team of marketers, Business and process owners, and dreamers. Within our Client Connect Pods, we turn raw ideas into real campaigns using a self-contained, self-governing group of experts who crave results. The Client Connect program is helping our clients achieve financial security and well-being by being an integrated part of their lives, proactively providing personalized, useful and actionable information. The program is a leading digital client engagement platform that will fuel the velocity of the Sun Life Canadian business units. Client Connect creates a differentiated competitive advantage with our plan sponsors who will value the superior benefit offering and sponsor-employee relationship. It will be a magnet for Canadian digital talent by growing, developing and empowering team members.

What will you do?

• Provide process and campaign support to the marketing agile team
• Support marketing campaign design through analyzing and developing business, IT, and data requirements, and delivery in channels such as email, web, mobile, call centre etc.
• Discover and analyze the business, data and IT capability needs to support new marketing campaigns
• Translate Business and marketing communication needs into requirements
• Liaise and coordinate with other business groups including data and analytics; project management; operations, and IT to move requirements towards execution
• Execute the testing and validation of marketing campaigns through Web Sites, Mobile Applications, Email and Call Center channels.
• Update test data attributes in the appropriate database using SQL statements
• Deliver quality testing artifacts and activities in the Agile pod, when needed, such as Estimates, Test scenarios, Test cases, Test execution / validation, Defect management and reporting, Test reports
• Search or mine for test data in the application source systems.
• Create and maintain Regression models and Training documentation.
• Partner with Sun Life’s TCoE (Testing Center of Excellence) to ensure alignment of practices and guidelines

What do you need to succeed?

• Strong and proactive communication skills and partner collaboration
• Ability to adapt effectively to competing demands, frequent change, delays or unexpected events
• Natural sense of urgency and drive to reach goals with high efficiency
• Familiar with the creation and execution of test cases (regression, etc.)
• Experience with digital marketing in a direct marketing capacity
• Experience with digital deployment tools such as SAS and Adobe Campaign
• Quality Centre (QC) / Advanced Application Lifecycle Management (ALM) / QTest experience
• Experience with Jira and Wrike
• Experience with AEM and RTDM
• Experience with Excel and other Microsoft office products
• 3 years of Test Lead experience & test lead experience on small to medium projects (up to 50 days)
• Experience in multi-web browser test environment, multi-mobile device testing of app and web
• Knowledge and experience in Database and Data mining using Simple SQL statements, and Data Models

What will be nice to have?:

• Health and Group Benefits systems knowledge
• CSTE certification or plans to work towards a designation
• Knowledge and experience in Mainframe testing
• Knowledge and experience in Waterfall and Iterative project delivery methodologies
• Knowledge and experience in mobile testing tools such as Mobile Center or equivalent

What's in it for you?

• Great Place to Work® Certified in Canada and the US - 2022
• Great Place to Work® award for Best Workplaces for #HybridWork
• 2022 Named “Best Places to Work” by Glassdoor - 2021
• Canada Award for Excellence for Mental Health at Work
• 2021 Flexible hybrid work model including in-country work-from-home if you prefer.
• Pension, stock and savings programs to help build and enhance your future financial security

#LI-Hybrid #LI-remote

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

61,000/61 000 - 101,000/101 000

Job Category:

Business Analysis - Systems

Posting End Date:

31/01/2024