Call Center Agent (4-Month Contract)

This is a temporary, 4-month contract position starting May 1st to August 31st, 2024.

Company Overview

Avenue Living Communities is Western Canada's fastest-growing private rental properties operator, with an expanding presence in Alberta, Saskatchewan, and Manitoba.

Communities is in our name because we believe in bringing people together and building relationships, we are proud of every day. Our core values guide our actions, and our people bring our mission to life. We are committed to providing safe and welcoming accommodations while being responsive to our resident’s needs with efficient execution.

Our innovative teams work together to deliver both quality and value to our residents as we pride ourselves in creating communities that are safe and comfortable place to call home.

What We Are About

At Avenue Living Communities, we ensure our team members are provided with a place to develop careers that are challenging and rewarding so everyone can realize their full potential. We know our people are our biggest brand ambassadors and create our culture. We believe when we take care of our team members, they can then extend that Duty of Care to our residents and business partners.

We look for team members who are collaborative, creative, and In It Together. Individuals who are accountable, consistent, resourceful, and responsive. Those who can take initiative, seek feedback and demonstrate grit in overcoming challenges and adapting to change.

Green Is More Than Just Our Colour

If you are wondering if the grass is greener here at Avenue Living Communities, you can take comfort in knowing that through our common purpose we build relationships we are proud of every day.

By focusing on leadership excellence, employee engagement, and quality service- combined with a continuous improvement mindset, we give you the green light to create meaningful connections and memorable experiences. Fostering a positive environment where people feel energized and empowered to have sustainable results.

In addition to our team members, we also want our planet to thrive. Avenue Living Communities is committed to a green future by enhancing our properties with features such as environmentally friendly water management procedures, improved heating and cooling systems, solar panels, and upgraded air filtration technology.

WHAT WILL YOU DO?

• Be the first point of contact with Prospects & Residents via phone, email, live chat and/or social media.
• Close sales opportunities from inbound calls and emails.
• Resolve resident concerns and seek resolution on inquiries.
• Liaise with the field staff to resolve resident concerns.
• Provide expert advice to Residents on the options Avenue Living Communities has to offer.
• Look for opportunities to overcome objections and/or provide alternative solutions based on Residents’ wants and needs.
• Create a genuine and exciting experience for the Resident by utilizing active listening and strong communication skills.

WHAT WILL YOU NEED?

• Strong computer skills with the ability to work within multiple programs and systems at the same time with a high proficiency in Microsoft Office Suite.
• A desire for continuous learning, growth, and career development.
• Strong communication skills with the ability to adapt communication style to meet Resident needs.
• Must be available for full-time work within the hours of operation listed below.
• Call Center/Real Estate experience will be considered an asset.
• Bilingual French/English is an asset.

WHAT DO WE OFFER?

• We live and breathe our core values. We go the extra mile. We’re honest. We always have each other's back. We have tons of integrity. And we always own it and adapt – no matter the challenge.
• With the support to do things differently, grow personally and professionally and bring your whole self to work, there's no limit to the impact you can make.
• We provide a competitive compensation package comprised of a group benefits plan, GRSP Matching Program, and discretionary bonus program for select roles. In addition, Avenue Living also offers an Employee Referral Program that rewards active employees for successful referrals.
• An employee centric culture with a generous award and recognition program, discounted monthly rent in Avenue Living Communities’ properties, and an employee discount and savings program through industry partnerships and Perkopolis.
• We are committed to a strong safe work environment.

Hours of Operations:

• Monday to Friday 08:00AM – 09:00PM MST
• Saturday to Sunday 09:00AM– 05:30PM MST
• Open on all Statutory holidays with limited hours

What makes us different makes us stronger. We want Avenue Living to be a great place to work for everyone; where people feel safe, included, inspired, trusted and supported so they can be, and bring, their best.

We’re committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics.

We are committed to ensuring our workplace is fair, equitable and free of discrimination and harassment.

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