Call Center Representative

Job Responsibilities:

Customer Support:

• Provide exceptional customer service to individuals contacting the Call Center for assistance with telecommunications services.

Inbound and Outbound Calls:

• Handle a high volume of inbound and outbound calls efficiently and professionally.

Technical Assistance:

• Assist customers in troubleshooting and resolving technical issues related to telecommunications services, including internet connectivity, phone services, and television.

Product and Service Information:

• Provide detailed information about telecommunications products, services, and promotions to potential and existing customers.

Complaint Resolution:

• Address and resolve customer complaints or concerns, ensuring customer satisfaction and retention.

Service Activation and Deactivation:

• Assist customers with the activation and deactivation of telecommunications services, guiding them through the process.

Account Verification:

• Verify customer account information, ensuring accuracy and security during interactions.

Continuous Learning:

• Stay informed about updates, changes, and advancements in telecommunications services to better assist customers.

Qualifications:

• Willingness to learn and to take on new challenges.
• High School Diploma or the equivalent.
• Proficient data entry skills.
• Comfortable in a computer-based environment with the ability to navigate dual monitors and multiple applications.

Job Types: Full-time, Part-time

Salary: $23.60-$27.10 per hour

Expected hours: 16 per week

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift

Supplemental pay types:

• Bonus pay
• Commission pay

Education:

• Secondary School (preferred)

Work Location: On the road