Calling and Booking Agent

Exceptional Call Center Positions Available Now for Remote Work!

At Landmark Home Solutions, we are an exciting business for experienced and new agents looking for opportunity. We have been an industry leader for over 30 years throughout Ontario. We promote from within, accommodate a variety of workstyles and are always enjoying fun luncheons and office parties.

We are currently on the hunt for a Calling/Booking Agent. You would be responsible for booking appointments with customers who have submitted a request for a FREE appointment for their windows and doors and handling questions, comments or concerns.

This position offers flexible work options:

· Initial 3 months of training/work at our Stoney Creek Office, then transition to work-from-home

· Supports work-life balance

· Opportunity to explore Career advancement options

· Part-Time schedules offered as well

Skills we are looking for:

· Active listening and understanding for customer needs, willingness to accommodate

· Answering questions about the appointment and logging customer information

You would be:

· Confirming all details with customers for their appointments

· Assigning the closest representative located to the interested customer

We value these skills:

· Ability to rebuttal, responding to any questions, concerns and skepticism

· Ability to persuade, answer questions and listen to customer needs

· Ability to describe our products in a compelling, intriguing manner

· Proficiency with computers such as Outlook, Word, Excel, HTML Browsers and web-based software would be an additional asset.

What we offer:

• Positive, relaxed and supportive atmosphere
• Supply company computer
• Minutes away from the bus route with lots of food and drink options nearby
• Free on-site parking
• Office appreciation days, including potluck and occasional giveaways
• Casual dress code
• Extended benefits (Health, Dental, Vision)

Job Types: Full-time, Part-time, Permanent

Salary: $18.20 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Vision care
• Work from home

Schedule:

• Monday to Friday

Work Location: In person