Canadian Document Services Administrator

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Role Summary:

The Canadian Document Services Administrator role offers an exciting opportunity to work in a fast paced, innovative and dynamic team environment, providing support to Sun Life Business Units.

This role plays a key role in ensuring effective production and handling of incoming and outgoing mail and couriers and will be responsible to ensure service standards are met and strict quality targets are adhered to for a variety of tasks.

Main Accountabilities:

• Opening, sorting, prepping, and distributing incoming mail, including digitally scanning of some documents
• Receiving and distributing incoming courier using electronic tracking software
• Sealing and stamping outgoing mail
• Preparing outgoing courier shipments and creating digital waybills
• Receiving and sorting daily internal system generated output
• Perform production tasks such as sorting and collating of documents
• Accountable for accuracy and quality throughout production process, ensuring clients receive proper documents
• Accountable for understanding the end-to-end processes for Canadian Document Services
• Responsible for communicating change that could lead to positive process enhancements
• Recognizing what needs to be done to meet customer and business needs
• Updating digital databases and completing investigations for return mail
• Entering key metrics into Excel spreadsheets
• Creating and developing spreadsheets for tracking
• Monitoring and responding to business partners’ queries in our team email inbox

Competencies:

• Excellent problem solving and analytical skills with the passion and skill to respond to high priority investigations and escalations
• Personable and friendly with a focus on building relationships with all levels of the organization
• Solid experience with PC applications in a Windows environment, including Outlook, Word and Excel
• Self-starter who takes ownership and has a positive attitude
• Must adapt to change quickly and be a role model for fellow team members
• Team player, willing to contribute and help others and offer guidance
• Strong organization and time management skills and ability to prioritize
• Strong written and oral communication skills
• Ability to work independently with minimum direction and frequent interruptions
• Be an active learner
• Able to maintain a high level of productivity, accuracy and attention to detail at all times
• Able to work in a fast-paced environment with multiple priorities and conflicting deadlines
• Able to recognize opportunities to initiate change that will increase the department’s efficiency
• Ability to interact with and effectively communicate with Team members
• Flexibility in the face of changing priorities and timeline pressures
• Display professionalism at all times

Assets:

• An understanding of the Insurance Business

Notes/Unique Requirements:

• Successful candidates will be required to pass RCMP Enhanced Security Clearance which requires the successful candidate to have 5 years of Canadian residency history before hiring finalization.
• Position requires candidate to work in office.
• Ability to lift items weighing 50 to 75 lbs and be on their feet for extended periods of time.
• Ability to handle fluctuating work volumes.
• Ability to work in a fast-paced environment.
• Ability to work overtime with minimal notice when volumes dictate.
• Limited vacation during peak seasons.
• Ability to be on your feet for extended periods of time.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

39,200/39 200 - 49,000/49 000

Job Category:

Office Administration

Posting End Date:

26/02/2024