Case Management Coordinator

Your Opportunity:

Come join the North Zone Continuing Care Team as a Placement Case Management Coordinator. As the Placement Case Management Coordinator, reporting to the Placement Manager, your primary role will be to act as a liaison between the interdisciplinary team and service providers to support the client and family to navigate the healthcare system. Your main focus and responsibility are to address delays related to system, client or family, and/or government or community programs. Using a patient-centered approach, you'll address delays in Designated Living Options and navigate complex patient needs within and beyond the healthcare system. You will be required to operate within provincial policy and procedures while maintaining a client-centered approach in consideration of system resources. You will work closely with the North Zone Seniors Health team, particularly Complex Care and Community Support, to address nontraditional and/or complex patient needs that require intricate navigation within and outside the health care system. To succeed in this role, you will need to be adaptable and have strong negotiation, communication, and problem-solving skills. You will need to be a skilled and supportive listener and know how to quickly build trust and rapport. You will be connected to patients and healthcare professionals located across North Zone communities. This position offers professional growth, administrative support, and the ability to work hybrid in the North Zone. If you're a compassionate health professional looking to enhance your Case Management skills, apply today!

Description:

As the Case Management Coordinator, you will be responsible for facilitating and coordinating client transfers. You will receive client referrals and confirm care level based on provincial guidelines and clinical judgment. In consultation with the client, their family and the care team, you will approve appropriate referrals. As the Case Management Coordinator, you will be responsible for maintaining waitlists, negotiating space offers with clients, and coordinating admissions. You will act as a liaison between the interdisciplinary team and service providers to support the client and family to navigate the healthcare system. As the Case Management Coordinator, you may be responsible for addressing delays related to system, client or family, and/or government or community programs, and you will be required to operate within provincial policy and procedures while maintaining a client-centered approach in consideration of system resources.