Case Processing Assistant- Bilingual (English/french)

Do you have excellent analytical, time management and organizational skills to perform Case Processing duties in a procedurally detailed legal environment? If this sounds like you, then please consider this exciting opportunity with the Ontario Labour Relations Board.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

In this challenging position you will:
• enter, update and track information
• organize and maintain electronic files and database systems
• process a variety of applications under various statutes
• produce a variety of correspondence and answer queries about case files
• coordinate your work with staff and clients to expedite processing
• ensure legislated time frames and confidentiality are maintained

How do I qualify?

Mandatory

• You must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire.

Computer Skills

• you are proficient with office software (e.g. MS Office applications) and case management systems

Technical Knowledge

• you have sound understanding of legal concepts and terminology
• you can interpret and apply relevant legislation (e.g. Labour Relations Act, Employment Standards Act, Occupational Health and Safety Act)

Communication and Interpersonal Skills

• you have excellent oral and written communication skills to provide and explain procedures, respond to enquiries, follow up on issues and resolve discrepancies
• you can build relationships with clients and staff

Other Essential Skills

• you are able to efficiently prioritize and manage diverse work in a high-volume and time-sensitive environment
• you are detail oriented and able to produce accurate work
• you use tact and judgment when dealing with sensitive and confidential information
• you can work independently and in a team