Address
Form of work
Salary- Please note that this position is intended to be in Edmonton.
Job description
The International English Language Testing System (IELTS) is the leading language proficiency test for higher education and global migration.
The IELTS Invigilator will ensure the fair and proper conduct of the test in accordance with the IELTS rules and regulations. Furthermore, the IELTS Invigilator will also provide administrative and basic technical assistance to ensure compliance with the established guidelines of test operation, as prescribed by the IELTS test partners.
This is an hourly, casual position from Tuesday to Sunday.
Responsibilities:
- Ensure all customers receive exemplary customer experience at every contact point
- Follow communication procedures, guidelines and policies
- Set up test room and equipment at the venue, as required
- Verify network connectivity, computer health check and content download before the start of the test
- Test-taker registration
- Assisting customers before, during and after the test
- Test invigilation
- Diagnose, troubleshooting and escalation of computer software, hardware, peripherals and computer network issues
- Provide other administrative support, as required, to assist in the successful delivery of services
Qualifications:
- Excellent communication skills
- Customer service experience
- Ability to multi-task, prioritize and manage time effectively
- Solid computer skills, including Microsoft Office
- Ability to perform basic diagnosis and troubleshooting of computer software, hardware, peripherals and computer network
- Availability to work weekends
Job Types: Part-time, Casual
Salary: $17.00-$18.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Flexible schedule
Schedule:
- Day shift
- On call
Work Location: In-person
