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Form of workWHO WE ARE
Welcome to the world of L'Oréal, where we create the beauty that moves the world. Some call us the world's biggest start-up, and that's because for more than a century, we have devoted our energy, innovation, and scientific excellence to offer each person around the world the best of beauty in terms of quality, efficacy, safety and responsibility.
4 Divisions, 36 Global Brands, 86k employees in 135 markets.
At L'Oréal Canada, we are a dynamic company focused on innovation and entrepreneurship. Join our team to help influence global brands in the Canadian marketplace, as well as discover the latest technologies created for a rapidly evolving industry. L'Oréal offers equal employment opportunities for all.
Discover more about what it's like working within L'Oréal's Supply Chain : Interview: How Supply Chain Evolves to Meet Our Consumers’ Demands
A DAY IN THE LIFE…
As Logistics Chargeback Analyst, you will be responsible for analyzing and managing our customers' chargeback requests, service fines, monitoring the backlog, and anticipating future billing issues. You will also be responsible for validating customer requests for inventory discrepancies.
In particular, you will be responsible for :
- Fines analysis: Review service fines in detail, focusing on non-compliance and significant amounts, and manage the effectiveness of fines management.
- Amount recovery: Identify opportunities to recover unjustified or incorrect service fines.
- Claims management: Work closely with the credit team and other stakeholders to understand the financial impact of fines and resolve issues effectively.
- Set up files and analyses: Create and manage files and analyses to help track service fines and customer complaints.
- Challenging customers : Be able to challenge customer complaints and work proactively to resolve issues.
- Communication and collaboration: This is a very cross-functional role. You will be expected to actively collaborate and communicate seamlessly with Customer Service, Physical Distribution, Credit, Inventory as well as Collaboration, Forecasting, and Replenishment teams.
The Logistics Chargeback Coordinator will be expected to demonstrate accuracy, clarity and insight in the management of service fines and claims. You will play an essential role in preserving the company's margins and optimizing relations with our customers.
WHO YOU ARE
- Autonomy, initiative and entrepreneurship. Self-driven and proactive.
- Openness and curiosity.
- Ability to work independently, be detail-oriented and comfortable with data.
- Analytical skills to review and interpret numerical information.
- Have a basic understanding of logistics, goods flow and inventory processes.
- Organized and able to manage multiple e-mail communications while maintaining a global perspective.
- Ability to collaborate and communicate with many different teams.
- Proficiency in Excel.
- Bachelor's degree, DEC or other studies in operations and logistics management or a related field; an asset.
- Fluency in spoken and written French and English.
BENEFITS:
- Exclusive employee discounts of up to 50% (WOW!)
- Hybrid work model
- Summer and winter Fridays
- Access to a virtual learning platform
- Phenomenal vacation policy as well as time off for holidays
- A defined benefit pension plan available from day one
- Tailored career growth plan
- Free and confidential 24/7 virtual health program
- ...and much more!
Check out these links to get ready:
How to make the best application ever? Resume and L'Oréal Digital Interview - YouTube
To learn more about how L'Oréal is shaping the beauty industry of tomorrow, learn more through our Tech’timonials here : http://spr.ly/6044PFFQu
Join our teams to create the beauty that moves the world!
