Checkout Services Team Lead

Job ID: 222482

Date posted: 09/01/2024

Who you are

• You are passionate about developing and inspiring your co-workers and, together with your team, you provide our customers with a fun and hassle-free shopping experience
• Working in a fun and energetic environment makes you excited; we work efficiently and as a team to deliver a distinctive and delightful customer experience
• You love challenges and capable to prioritise and organise your work and the work of others in order to make the most efficient use of the time available
• You have at least 3 years of customer service work experience in a fast-paced retail environment or a distribution center (returns or cashier experience is a plus, but not necessary)
• You are a customer purpose driven- you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly
• The IKEA Leadership approach inspires you and to lead by example is important to you

Your responsibilities

• Be an IKEA Ambassador by recognizing that the customer experience depends on your seamless ability to address customers concerns in a timely manner and provide them with a memorable customer service experience
• Actively listen and identify customer needs, process transactions and handle cash according to IKEA checkout, returns and exchange policies
• Plan staffing of the cash lines according to the customer flow and ensure there is the right number of co-workers in the right place at the right time to run the checkout area successfully
• Maintain an ongoing awareness of the daily and weekly service/delivery targets; oversee break schedules and overall scheduling needs
• Stay up to date with IKEA product knowledge, our in-store and online specials, any updates on cash handling policies or customer relations action plans
• Spend most of your time in the check-out area supporting the check-out co-workers and ensuring customers leave with a positive payment experience
• Ensure that check-out area is presentable, our check-outs are always efficiently equipped throughout the day and co-workers are ready and available to help customers
• Process sales reports; follow up on the queuing policy and waiting times in the check-out to help maximize our customers’ shopping experience

Together as a team
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Just so you know
In the IKEA world, this position is officially referred to as: Checkout Services Team Leader.
Full-time: 40 Hours / Week (Including Evenings and Weekends)
Address: 2685 Iris Street, Ottawa, Ontario K2C 3S4