Chef d’équipe d'entretien

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Further information is available at www.bgis.com

SUMMARY

The Maintenance Team Lead (MTL) is responsible for overseeing a team of Technicians in the delivery of preventative and corrective maintenance for assigned facility. The Maintenance Team Lead is responsible for overseeing the execution of activities performed by Technicians and external vendors to ensure that work is performed in accordance to established processes and practices and is in compliant with all internal and external requirements including but not limited to environmental, health and safety, fire protection. In addition to people leadership responsibilities, the Maintenance Team Lead also performs and delivers preventative and corrective maintenance.

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

• Full involvement with recruiting talent.
• Provides mentoring, coaching and guidance to all team members.
• Objectively recommends compensation adjustments.
• Manages all aspects of performance.
• Trains, coaches, and works closely with the maintenance team to ensure work is carried out in accordance with building codes and safety standards.
• Oversees and monitors the activities and performance of Technicians within assigned facility. Ensures that activities are performed in accordance to established processes as well as internal and external requirements including but not limited to environmental, health and safety, fire protection.
Provides, participates and supports training, safety meetings, operational meetings, tool box talks, etc.

Maintenance & Troubleshooting

• Oversees the proper application and execution of processes and practices to ensure achievement of and adherence to all requirements.
• Oversees and performs regular facility, facility mechanical and electrical equipment and systems monitoring and inspection, preventative and corrective maintenance to ensure facility uptime objectives are met, uninterrupted client operation and asset integrity of assigned facility are maintained. Provides observations about facility, facility mechanical and electrical equipment and systems conditions and deficiencies and provides recommendations for enhancement and repair.
• Oversees and monitors assigned facility by conducting facility walkthroughs, mechanical and electrical equipment and system monitoring and inspection.
• Oversees and responds to routine service requests and performs preventative and corrective maintenance on facility mechanical and electrical equipment and systems
• Oversees the maintenance of as well as maintains work order records within service management maintenance database. Initiates documents to obtain formal approval of work required.
• Coordinates and assists in the implementation of preventative maintenance program. Ensures that deficiencies are identified, recorded and escalated, and that related documentations are maintained.
• Oversees and maintains all tools and accurate inventory for their assigned technicians and arranges for repair and replacement where required.
  

Client Relations

• Assists in enhancing tenant and customer satisfaction and maintaining positive relations through a manner in which work is performed and services delivered.
Ensures constant and effective communication with leadership and clients.

Administration

• Develops work schedules and gives work assignments to team members.
• Performs audits on repairs done by teams.
• Ensures Work Orders are completed and tracked properly.
• Assesses escalation calls and dispatches Technicians according to needs.
• Plans and schedules maintenance tasks and promotes maintenance schedule adherence ensuring adequate coverage at all times (breaks, absence, vacation, etc.).
• Ensures that all Standard Operating Procedures (SOP’s) and practices are followed.
• Coordinates and participates in facility-related projects.
• Submits all expenditures on a timely basis.
Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise.

Other duties as assigned

• College Diploma/Certification required
• Five (5+) years of relevant experience working in HVAC, Property Management or equivalent.
• Ability to lead and manage a team of individuals and previous people leadership experience preferred
• Demonstrated experience administering processes and practices relating to facility operations and maintenance
• Knowledgeable in building mechanical and electrical equipment and system troubleshooting and resolution skills
• Current knowledge of Building codes and standards
• Possesses a high level of environmental, health and safety mindset. Keeps abreast of current knowledge of fire, life, safety and building codes and standards and ability to research and apply related codes and Standards
• Strong client-service orientation along with a high sense of urgency
• Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
• Experience using Microsoft Office (Word, Excel and Outlook) for communication and basic spreadsheets
• Advanced ability or knowledge of building automation systems (BAS).
• Ability to read understand and interpret technical drawings and information
• Comfortable delivering coaching and mentoring
• Must have a valid driver’s license
• Must be able to work shifts, be on-call and be available to respond to emergencies
Must wear personal protective equipment

Licenses and/or Professional Accreditation

Any one of the following are considered an asset:

• HVAC or equivalent Provincial License. (e.g. 313A in Ontario, Gasfitter, Stationary Eng.)
• Building Operator Certification from an accredited institution
• Journeyman Level Industrial Instrumentation
• Management courses from an accredited institution in Facilities Management
• Systems Maintenance Administration Certification
• Facilities Management Administrator (FMA).
• Facilities Management Professional (FMP)

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!