Clerical Support (Casual) 2023-94

JOB DESCRIPTION

CLERICAL SUPPORT - CASUAL, ON-CALL

POSITION SUMMARY: Under the direction of the Human Resources Manager or designate, this position

provides Clerical Support to numerous City departments, including the Finance, Community Services and

Development Services Departments of the City.

REQUIRED KNOWLEDGE, ABILITIES & SKILLS:

1. Typing or keyboarding skills of 60 wpm or a demonstrated ability to perform accurate data entry and
word processing functions to an equivalent level.

2. Completion of Grade 12 education or an equivalent combination of education, skills, and
experience.

3. Competency in computer use and programs, particularly the Microsoft Office suite.

DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS:

1. Completion of an Applied Business Technology or Office Administration certificate program.

2. The successful applicant will have the ability to effectively interact and maintain harmonious
relationships with the public and other staff members while completing the required duties in a safe
manner following established procedures.

KEY DUTIES PERFORMED:

COMMUNITY SERVICES • Performs office-related tasks including but not limited to: program
registration, program records management, photocopying, scheduling of
facility use and preparation of arena rental spreadsheet used for billing
purposes, minute taking, word-processing, spread sheeting and desktop
publishing.

• Assists with completion of marketing, advertising and financial data for

recreation programs.

• Prepares correspondence or undertakes other word processing as

required.

ENGINEERING • Performs office-related tasks including but not limited to: records
maintenance, photocopying, word-processing, filing, distributes
departmental correspondence, faxes and messages.

• Answers telephones and receives complaints for the Engineering,

Development Services and Airport Departments and calls transferred

Updated November 2023

from the Airport and Public Works personnel.

• Provides service to the public regarding Airport, Regulatory Services and

Engineering whether in person or by other means.

• Receives applications and responds to inquiries for Business Licenses;

codes same for classification and fee.

FINANCE • Provides front-line receptionist services and service to the public with
regard to property taxes, utilities accounts, accounts receivable, cash
receipting, business licenses, accounts payable, cemeteries, etc., whether
in person or by other means.

• Prepares correspondence and processes billings or payments as required.

• Performs cashier functions, including but not limited to processing all

customer payments and posting of city revenues to the general ledger,
reconciliation of cash receipts, preparation of daily bank deposits.

• Responds to general inquiries from the public whether made in person or

by telephone and directs individuals to the appropriate departments as
necessary.

• Supports Utilities Clerk, Accounts Payable/Cemeteries Clerk, Payroll Clerk

and Assistant Tax Collector in their absence.

PUBLIC WORKS • Performs office-related tasks including but not limited to: taking
telephone messages, computer data entry, time sheet completion, and
photocopying.

• Assists with records maintenance for all Public Works functions, e.g.

equipment servicing, fire hydrant location and repair, sewer flushing,
street sweeping, snow removal, gravel, grading and rented equipment
hours.

• Records changes for municipal utility map updating.

• Prepares correspondence or undertakes other typing as required.

• Prepares garbage container reports.

STORES • Place purchase orders & monitor them with vendors to maintain on-time
delivery.

• Receive orders ensuring proper product is received and quantities are

accurate.

• Maintain product knowledge database in regards to product specs &

pictures.

• Assist in processing work orders (internal & billable).

• Maintain and keep invoicing system up to date.

• Monitor and action items received not invoiced.

• Keep work and storage areas in a safe, clean and tidy condition.

TOURISM • Provide travel information to tourists, guests, and visitors.

• Maintain records of tourists and visitors, and their tour itineraries.

• Obtain tourist information literature, or brochures for tourists.

• Gift shop operations

NOTE: The duties listed are not set forth for the purpose of limiting the assignment of work and are

not to be construed as a complete list of the duties normally to be performed under a job title or

those duties temporarily performed outside the normal line of work.

Updated November 2023