Clerk, Customer Service

Work setting

• Business sector

Responsibilities

Tasks

• Access and process information
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Order office supplies and maintain inventory
• Perform general office duties
• Receive and log complaints

Experience and specialization

Computer and technology knowledge

• Internet
• MS Outlook
• MS Windows
• MS Word

Additional information

Security and safety

• Basic security clearance
• Criminal record check
• Driver's validity licence check

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure
• Bending, crouching, kneeling
• Hand-eye co-ordination
• Standing for extended periods
• Walking

Personal suitability

• Punctuality
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Pension plan

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site amenities
• Parking available