Etl Customer Service Representative - 6 Month Term

A key member of the ETL Logistics team, the Customer Service Representative will be responsible for providing excellent service to our customers, both internal and external. Reporting directly to the ETL Logistics Manager, the successful candidate will ensure all customer/carrier needs are met.

Core duties:

• Order taking and data entry
• Track contracted carrier movement, update ETAs to shippers and consignees
• Update the system with arrival and departures
• Track contracted carriers who have company equipment, update terminals with return dates
• Track contracted carrier’s trailer used by Eassons Groups power units, communicate return dates to carriers
• POD Tracking/collection
• Coordinate delivery appointments
• Coordinate with various departments (claims, sales, planning, administration) to meet operational and customer needs

Qualifications

• Excellent working knowledge of Microsoft Excel, Word and Outlook is required
• Working knowledge of Truckmate and PC Miler is considered to be an asset
• Relevant post-secondary education or a combination of related education and experience is required

General Competencies

• Excellent people skills
• Ability to work collaboratively with others
• Diligent with strong commitment to Customer Service
• Organized and detail oriented

Eassons embraces a culture of belonging in the workplace. No matter who you are, where you’re from, how you think, what you believe in, or who you love, your application is welcome. Diversity is appreciated and there is an understanding that we all come from different backgrounds and different walks of life, bringing in unique perspectives and experiences. Applications from 2SLGBTQ+, Black, Indigenous, and People of Colour (BIPOC), women, newcomers to Canada, and people with disabilities are encouraged. If you require any accommodation in the application and interview process, please let us know.

Job Type: Fixed term contract
Contract length: 6 months

Salary: $38,000.00-$44,000.00 per hour

Expected hours: 40 per week

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Work Location: In person