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Customer Service Representative (On-Site)-Satellite RadioJob Description
The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides Customer Service support and resolution of routine problems and questions regarding client products and/or services.Job Title: Customer Service-Satellite Radio
Location: Onsite 95 Union St. Glace Bay
REIMAGINE YOUR CAREER
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix + Webhelp is just the right place for you!
As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional Customer Service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix + Webhelp, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What will you do in this role?
As a customer advisor on the Warrior Rock Team at Concentrix., you wll:
- Resolve technical issues with customers services
- Empowered to Fix billing concerns
- Provide customers with the right services based on their wants and needs
- Ability to remain calm and deescalate a situation
- Provided the time and resources to ensure we resolve customers issues
- Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:
- Ability to type 25 words per min with 90% accuracy
- Basic computer skills (office and webbrowsers)
- Pass account specific exams based on training materials delivered
- 6 mths call center experience is an asset
- 6 mth – 1 year of customer experience
- Ability to work full time M-F 9am – 9pm
- Background clearance etc.
- Pass a language assessment
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
What’s in it for you?
- Wage $16.00
- Onsite Paid Training-4 Weeks broken into 2 segments
- Cyber Lounge, Yearly Baseball Tournaments, Dart Tournaments and Family fun day
- Lucrative employee referral bonus opportunities
- Company networking opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
- Canada benefits – Medical, Dental, vision and an Employee Family Assistance Program
- The opportunity to shine in and grow your career with clear paths for development – we invest in you!
- Perks and benefits [Free subscription through the online app or within your vehicle after successfully completing training]
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”
Location:
CAN, Glace Bay, NSLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status. The above statements are intended to describe the general nature and duties of this position and are not intended to be comprehensive. Only qualified applicants who are legally authorized to work in Canada will be considered.
