Csr - Customer Service Representative

Andy's Tire Shop Limited is seeking a full time Customer Service Representative/Service Advisor for our Kingston location.

**Tire and Auto experience required

ALL APPLICANTS MUST CURRENTLY BE LIVING IN NOVA SCOTIA

The Service Advisor works closely with the Branch Manager to keep operations running seamlessly. The Service Advisor is responsible for the full Customer Service experience.

The Service Advisor is a great listener and is a master at executing all the service processes with due diligence and Customer Service and safety in mind and strives to be a product knowledge expert, ensuring the business provides each customer with a personalized service experience.

Key Accountabilities

• Provide a high level of Customer Service in line with our company goals.
• Provide product knowledge information to customers in a confident and friendly manner.
• Provide detailed pricing terms and prepare and present customer quotations.
• Present customer feedback to store management team on an ongoing basis.
• Sell within company product lines and margin structure.
• Follow the training provided and mentor fellow teammates to foster a learning environment.
• Maintain a high level of cleanliness to represent a positive company image.
• Establish and maintain effective relationships with customers via email, phone, and in-person.
• Follow-up on all appointments, such as service reminders, or missed appointments.
• Keep customer information and records up-to-date.

Requirements

• Experience in Customer Service.
• Experience in the automotive industry. Costar experience is considered an asset
• Strong knowledge of Microsoft Office products, including Excel, MS Word, office 365, and Outlook.
• Excellent verbal, written communication and influencing skills.
• High level of accuracy and attention to detail.
• Ability to work in a fast-paced working environment.
• Experience with ERP, CRM, or data management systems.
• Team player attitude.
• Prompt and courteous.
• Enthusiastic personality

All new staff must have clean criminal background and driving abstract.

Job Types: Full-time, Fixed term contract

Salary: From $16.50 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Overtime pay

Experience:

• Customer service: 3 years (required)
• auto industry: 1 year (required)

Licence/Certification:

• Clean criminal background (required)

Work Location: In person