Client Care Associate (Order Desk Sales)

ARE YOU AWESOME WITH AN AMAZING PERSONALITY?

There are many key elements to a successful event, but River City Events secret is our amazing people. If you have a passion for events and people, we'd love to hear from you!

We’re a full-service event rental and planning company with an excellent reputation. We are a group of creative, diverse, and down-to-earth people passionate about events.

River City Events is seeking a Client Care Associate that is upbeat, professional, detailed and approachable with a positive work ethic.

The Client Care Associate’s primary focus is full dedication to ensure the highest level of client service & Order Desk Sales for River City Events products and services.

POSITION SUMMARY:

Personality, integrity, professionalism, attention to detail and passion are key components of this position.

This individual will provide a high level of customer service to clients, reaching targets by providing sales quotes/orders through excellent direct sales, telephone, Order Desk, web inquiries and communications skills.

This interactive position will also be responsible for greeting, direction and assistance is a high priority to ensure the highest of service levels at all times, responsible for a wide variety of sales, clerical office duties in support of the Client Care department and company administration.

Includes, coordinating and communicating office activities, showroom organization/maintenance, assisting and screening clients/visitors, answering and referring inbound telephone calls, and client services. Other duties may be assigned as necessary.

TEAM MEMBERS WILL REQUIRE:

• Excellent interpersonal, sales and communication skills. Able to work with diverse personalities.
• Superior customer service/telephone abilities and strong work ethic and desire to achieve.
• Desire to be an active part of a positive, dynamic, fast-paced environment.
• Demonstrated ability to convert prospects and close deals while maintaining sales quotas.
• Success in qualifying opportunities involving multiple key decision-makers.
• Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques.
• Able to build and maintain lasting relationships with customers.
• Strong knowledge of office procedures, able to write correspondence and sales contracts, including memos, letters, etc.
• Ability to apply understanding to carry out instructions in written, verbal, or diagram form.
• Able to maintain filing systems and basic databases with meticulous records maintenance skills.
• Exceptional verbal communication and presentation skills along with strong ability to listen.
• Basic mathematical skills, and computer literacy, including working skills in Word, Excel and e-mail.
• Excellent organizational, time management and prioritization skills with attention to detail in all areas.

Job Types: Full-time, Permanent

Salary: $20.00-$22.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Company events
• Extended health care
• On-site parking
• Paid time off
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Overtime pay

Education:

• Secondary School (preferred)

Experience:

• Customer Support & Client Services Occupations: 2 years (preferred)

Work Location: In person