Client Care Representative

We are a small animal practice located in beautiful Port Alberni BC; we take pride in providing high-quality care to our patients and exceptional service to their owners. Plus, with our recent merger with Pacific Rim, we've expanded our team of veterinarians, creating exciting opportunities for knowledge sharing and mentorship. We are currently looking for a person who has experience as a customer Care Representative, veterinary experience preferred but not required.

We are seeking candidates who possess the following qualities:

• Friendly team-member with a positive attitude
• Versatile and adaptable when presented with day-to-day challenges
• Team oriented mindset
• Attentive to patients care and needs

General Responsibilities

• Welcome clients and patients to our hospital
• Answer telephones/schedule appointments/setting up new client and patient files
• Prepare and maintain medical records
• Handling of medication requests and over the counter sales
• Invoicing/billing/estimates and payment processing
• End of day cash out duties
• General house keeping; cleanliness of reception area and patient waiting area, Treatment/Exam rooms and Kennel area.
• Assisting with patients

Skills

• Problem solving /critical thinking
• Compassionate
• Excellent organization
• Communication
• Multitasking/time management
• Patience

WHAT WE OFFER

• Competitive compensation (Starting $18.00-$19.50/h, depending on experience)
• Flexible Schedule (Open Monday to Friday)
• Annual Performance Reviews and ability to develop in your profession
• Various Team Building Activities
• Friendly and supportive work environment
• Annual uniform allowance
• Continuing education allowance + Access to exclusive webinars and CE events
• Health and dental plus a fantastic EAP, access to Telus Health telemedicine & loads of other benefit perks. (Those that qualify)
• RRSP package with matching (Those that qualify)
• Commitment to the community and to helping pets in need through the Oscar Fund activities
• AMAZING medical and pet supply discounts
• And much more!!

About Us

Manzini Animal Hospital is part of the VetStrategy group of clinics. A career with VetStrategy is anything but ordinary! Our work is something we’re truly excited about. Every day, we make an impact on the lives of others with veterinary care backed by a team of professionals who love what they do.

From Vancouver Island to Newfoundland, we have opportunities across Canada to fuel your passion. The possibilities are endless for you to do the most meaningful work of your career. Let us help you find your perfect role.

There are jobs and then there’s us. This is your moment to do the kind of work you find meaningful. Grab the opportunity to challenge yourself, push boundaries and learn new skills. Surround yourself with peers who will inspire you, and be inspired by you, to shape the future of veterinary care.

You’ll be part of a team that supports professional development and you’ll be provided with opportunities to grow throughout your career.

Job Type: Full-time

Salary: $18.00-$19.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Dental care
• Extended health care
• Paid time off
• Store discount
• Tuition reimbursement
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person