Client Experience Advisor

CLIENT EXPERIENCE ADVISOR

Job Description

Our bottom line is different.

Listening to Albertans. Going deeper to understand who they are and where they are

going. Translating the complex world of banking and investing into brilliantly simple

solutions. Through all this, we believe we can create happiness. This is the ATB way.

Location: 5000 50 Street Beaumont Alberta

Apply by: April 15 2024

# Positions available: 1

Leader Name: Dolly Amacha

As a Client Experience Advisoryour responsible to actively engage clients via leads, or to proactively improve their financial picture by leveraging financial wellness conversations in their pursuit of deepening relationships and completing revenue generating activities. Acting as a connector within Everyday Financial Services (EFS), the Client Experience Advisor is responsible for creating leads to experts across ATB, including sales team members who can complete more complex sales needs in EFS, Business, and Wealth.

You are dedicated to creating a remarkable ATB Client Experience by acquiring, deepening and retaining personal and business relationships. A Client Experience Advisor has a defined understanding of what a seamless and high level consistent Client Experience looks and feels like. They advocate for the client throughout their interactions with ATB experience from beginning to end by courageously advancing the future of ATB.

Please note: In this role you will not be an employee of ATB Financial. You will be employed by the privately owned Agency

Client Experience Advisor Accountabilities:

• Deepen relationships with our clients by having conversations to understand their needs and how we can help them reach their goals
• Transform the Client Experience by introducing our clients to experts and educating them on our digital tools and resources
• Maintain and build client relationships by providing optimum client service
• Develop and build internal partner relationships with ATB departments and our Partner Branch to meet client service requirements and to assist with resolving issues or concerns
• Follow tactical service routines, best practice processes and procedures on all administrative and operational activities within the agency
• Process cash and clearing transactions, abiding by current policies
• Actively participate in team meetings
• Provide assistance and coaching to others, as required
• Ensure agency and ATB assets are properly safeguarded and that premises and equipment are maintained and that collateral documents are properly controlled
• Take responsibility for personal development plan; schedule meetings with leadership to discuss and activate

Requirements

• Expert knowledge of current operating systems and customer sales tools (i.e. CSA, CRM, Onboarding Express, Customer Story etc.)
• Using data to create revenue generating opportunities and leads
• Building strong partner relationships to create a remarkable and seamless Client Experience.

As the ideal candidate you possess:

• Grade 12, preferably supplemented by post-secondary business courses
• Demonstrated client service skills
• Demonstrate an ability to work well with Google platforms (Gmail, Sheets, Doc's, Meet etc.)
• A creative team player who is flexible, cooperative and demonstrates a desire to work within a team
• Demonstrate an ability to deal with change, make decisions and implement creative solutions
• A demonstrated ability to work with numbers
• Client service and/or sales experience is required
• Knowledge of personal lending services and products is desired
• Preference will be given to applicants with previous banking experience

Your attributes:

• Translator - communicate in an easy to understand manner, taking into consideration the appropriate form of communication (i.e. Face to face, email, and telephone).
• Connector - Proactively connect yourself and others to the people needed to move forward and make yourself available to others who may need you.
• Hungry - you have clear objectives for your work, by creating timelines, evaluating what information you will require and how you will overcome expected obstacles.
• Collaborator - you will readily partner with others inside and outside the organization.
• Client Excellence - Delivers an exceptional Client Experience at all times.
• Business Savvy - Financial Services experience with proven sales skills.
• Willingness to learn - Committed to self improvement.
• Team Player - Flexible, cooperative and demonstrates the desire to work within a team.

Imagine being part of a team that not only values your contributions but actively encourages your personal and professional growth. If you're ready to embark on an exciting journey filled with opportunity and this sounds like the team you want to be part of send us your application and we’ll talk.

Benefits

Be great. Be you. Believe.

We are dedicated to building a workforce reflective of the diversity within our communities and creating an environment where every employee has what they need to reach their potential. We encourage candidates from all equity-seeking groups to apply.

• Bonus - Awards - Gifts
• Training & Development
• Extended Healthcare Plan (Medical, Disability, Dental & Vision)
• Employee Assistance Program - Counseling
• Life Insurance
• Flexible and Supportive Work Environment
• Outstanding Employee Recognition Programs
• Incentive Program
• Financial Benefits

What happens next?

Thank you for applying online. If you are shortlisted for this opportunity, you will hear from us after the posting close date regarding next steps.

Job Type: Full-time

Salary: From $50,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care
• Wellness program

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Experience:

• Customer service and sales: 1 year (preferred)

Work Location: In person

Expected start date: 2024-04-22