Address
Form of workJob Summary
Job Description
What is the opportunity?
As a Client Relationship Specialist, you will be a key contact for account management including post sales activities, complex contractual and plan design inquiries, and installation. You will identify cross-selling opportunities by providing superior service in assisting producers and group plan administrators by resolving problems and proactively recommending solutions
What will you do?
Taking accountability for resolving client / advisors inquiries by determining appropriate action for complex issues, both internally and externally, with minimal management involvement, in addition to proactively recommends solutions and ideas when resolving problems
Establishing relationships with producers and group plan administrators
Processing plan changes, termination of policies, transfer of AOR, plan design changes, legal name changes, billing etc.
Providing client / advisor education and training on product, product information and RBC Systems
Maintaining accurate producer contact information through SFDC
Taking personal responsibility for maintaining awareness and acting in accordance with RBC risk management policies and procedures
Driving efficient process improvements consistently
What do you need to succeed?
Must-have
Requires fluency in French and English to serve our clients in the community with English speaking needs
Excellent Organization Skills
Resourcefulness
Proven Oral & Written Communication Skills in both English and French
Product knowledge for all Group lines of business
Excellent Time Management
Account Management and Problem Resolution skills
Strong computer literacy skills.
Nice-to-have
Product knowledge for all Group lines of business
Understanding of Group Insurance market
Professional sales and client experience
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Access to a variety of job opportunities across businesses and geographies
Financial strength and a strong brand
About RBC
Royal Bank of Canada is Canada's largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. It's easy! Join our Talent Community and get the inside scoop on the jobs, career paths, and recruitment events that matter to you.
Job Skills
Conflict Management, Customer Interactions, Customer Service, Customer Service Administration, Customer Service Management, Inbound Logistics, Oral Communications, Problem Management, Product Services, Telephone-Based Customer ServicingAdditional Job Details
Address:
City:
Country:
Work hours/week:
Employment Type:
Platform:
Job Type:
Pay Type:
Posted Date:
Application Deadline:
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
