Address
Form of workHearingLife Canada, and National Affiliated Providers, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to "do what is best for the client" while increasing awareness of the effects of hearing loss and the benefits of hearing devices.
Scope
Reporting to the Regional Manager, the Client Service Administrator (CSA) is the first point of contact for most of our clients and is responsible for providing superior client care. The CSA is also responsible for providing administrative support to Hearing Professionals (HPs) within the clinic and to head office.
This position is a 3 day per week permanent position at our Salmon Arm clinic. There may be additional as needed scheduling as well.
This opportunity is for you if you enjoy:
- working in a fast-paced, customer-oriented environment;
- a relationship-oriented role that allows you to offer ongoing, personalized customer service; and
- being a member of a team of professionals dedicated to making a difference in clients’ lives.
Responsibilities
- Manage incoming calls and answer product inquiries
- Collect and record patient information;
- Manage client appointments and maintain schedules;
- Third party and private billing;
- Assemble and maintain patient files and
- General office administration.
Qualifications
- Post-secondary education in an applicable field
- At least 2 years’ customer service experience
- Organized, detail-oriented, and comfortable working with multiple priorities
- As part of the recruitment application process, please copy and paste the link below to complete a Behavioural Assessment
- https://assessment.predictiveindex.com/JF7/f3e089e2-3e63-494b-aff8-8afbbeebddfd?type=candidateba
Accommodation
HearingLife Canada is committed to building an inclusive environment and will provide accommodations. Please clearly indicate in your application any accommodations you will require throughout the recruitment process.
While we appreciate the interest of all applicants, only those selected for an interview will be contacted.
About Hearing Life
HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices.
Across Canada, HearingLife consists of over 300 hearing healthcare clinics and nearly 900 dedicated professionals proudly united behind one simple vision, “To help more people hear better.”
HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.
While we appreciate the interest of all applicants, only those selected for an interview will be contacted.
