Client Service Administrator

At ETHOS Career Management Group Ltd., our clients come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger.

Our CSA is moving on up to a new role, leaving an opportunity for you to join our team. As a Client Service Adminstrator (CSA) at ETHOS, you are the first warm smile and the helping hand our client's experience as they enter the WorkBC Resource Centre. In this role, we are looking for someone who has a passion for people, strong administrative skills, and a hunger to continue to learn and grow. Does this sound like you? If so, we would love to hear from you!

The CSA is the first point of contact for all who access WorkBC Services by phone, email, online, fax, or mail. By maintaining a welcoming reception area in the Ladysmith WorkBC Resource Centre, the CSA’s main priorities are to provide program awareness and assist all onsite, offsite, and online job seekers requesting help to access information and services (including WorkBC Centre registration), and service referrals. In addition, the CSA will support the Client Services Team by contacting clients to remind them of appointments and workshops, preparing client supports and resources, and providing clerical and administrative support.

Essential Qualifications and Required Skills:

· Post-secondary education in Human Services, Administration, or a combination of education, training, and experience

· Training in or working knowledge of Microsoft software applications, particularly Word, Excel, Access, Outlook, and Publisher

· 2+ years’ experience serving a diverse clientele in a demanding and fast-paced environment

· Experience delivering services and workshops online would be a bonus

· Preference is given to those with experience providing service to job seekers

· Knowledge of the local labour market and community agencies is considered an asset

· Ability to handle client and program information according to confidentiality and privacy laws

· A clear Criminal Record Check working with Vulnerable Adults

As a Learning Organization, we encourage continuous learning and growth, offering Learning and Development Plans that financially assist our staff in continuing their education. We offer above-average sick day coverage, a Health Spending Account, mental health strategies that include a paid day off to focus on you, and a Wellness Account to use towards Health, Fitness, and Wellness.

#IND

Job Types: Part-time, Fixed term contract
Contract length: 36 months

Salary: $25.20 per hour

Expected hours: 22.5 per week

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Tuition reimbursement
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• No weekends

Education:

• Secondary School (preferred)

Experience:

• Administrative: 1 year (preferred)

Ability to Commute:

• Ladysmith, BC V9G 1S4 (required)

Work Location: In person

Expected start date: 2024-04-01