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The Ministry of Social Services provides information and programming in areas such as income support, child and family services, affordable housing and supports for persons with disabilities.
The Client Service Centre within the Ministry of Social Services is responsible for delivering Income Assistance programs to meet peoples basic needs as they work to become self-sufficient to the best of their abilities.
The Client Service Centre is seeking several respectful, empathetic, and organized professionals to join our team as a Client Service Representative. This role provides the opportunity to do work that is deeply meaningful and impactful in the lives of individuals and families.
As a Client Service Representative, you will:
- Conduct phone interviews with a wide range of individuals to assess their current situations and eligibility for income assistance;
- Determine eligibility for programs and services offered by the Ministry of Social Services within established acts, programs, regulations and policies;
- Make appropriate referrals to support an individuals unique situation;
- Respond to client inquires or complaints, calmly and professionally explaining assessment decisions, program information and benefit administration; and,
- Calculate and process documentation to establish benefit eligibility.
As our successful candidate, you will have:
- Knowledge of social issues such as diversity, poverty, systemic and socio-economic issues and how they impact individuals and families;
- Knowledge, respect and understanding of multi-cultural beliefs, values, and perspectives; and,
- Experience utilizing various computer software, including Microsoft Office programs.
Typically, the knowledge and experience required to achieve the above is obtained through:
- Education in programs related to social work or human justice; or,
- Human service experience.
