Client Services Associate

Why work with us?

Our growing community, identified as one of the fastest growing municipalities by Statistics Canada, located about an hour north of Toronto, offers beautiful rural and urban landscapes and diverse opportunities to work in a technologically progressive, public environment. Additionally, the Town offers the following perquisites:

• optional OMERS pension plan
• free gym membership at Town recreation centres
• professional development opportunities

Under the guidance and direction of the Coordinator, Client Services, this position is responsible for the overall Customer Service function including exceptional customer service, information sharing, registration, facility rental inquiries and bookings, receipt of monies, together with duties regarding interaction with the public, Town staff and other Parks and Recreation Department function.

Responsibilities:

• Screens and processes all inquiries regarding facilities, programs and services of the Parks, Recreation and Culture Department and Town Hall enquiries, redirecting to appropriate department.
• Available to work at all Park, Recreation & Culture Department facilities including Tottenham Conservation Area (TCA), Rotary Pool, New Tecumseth Recreation Centre (NTRC), Beeton Memorial Arena (BMA), Tottenham Community and Fitness Centre (TCFC) and Alliston Memorial Arena (AMA).
• Responsible for the opening and closing of the customer service stations.
• Setup of cash floats, verifies and records cash totals at opening and closing shifts. Assists Coordinator to verify and balance large amounts of cash deposits for TCA, Rotary Pool, NTRC, TCFC, BMA and forwards to the Admin Office.
• Provides assistance in data entry and creating registered recreation programs in computer software system.
• Assists with creating lists and documents in Microsoft Word and Excel.
• Register customers for programs and memberships, and process drop-in participants in software system. Process payment over the phone or in person; obtain detailed confidential personal information and take picture of customer for TCA, Pool and Recreation Facilities. Scan client documents/information into the client accounts maintaining confidentiality at all times. Act as point of check in for patrons registered in programs.
• Records, checks, distributes and balances all receipts for NTRC, TCFC, AMA, BMA, TCA and the Rotary Pool.
• First line of contact for emergency responders (police officers, 911 calls, ambulances, fire etc.)
• Assist staff to evacuate building due to fire, loss of power, emergencies etc.

Qualifications:

• Requires a high school diploma.
• Requires Emergency First Aid with CPR-C.
• Requires 1 year of previous experience in a customer service-related position. Experience in a recreation environment is preferred.
• Must have competent knowledge and experience using Microsoft Word and Excel.
• Must have cash handling experience in a high-volume environment and excellent interpersonal skills.
• Shifts range from early morning, daytime, evenings and weekends. Must be available to support events as required.
• Must be available to work at any of the locations listed below.

Wage: $23.82 - $28.72, plus 4% vacation pay and optional enrolment in OMERS pension plan
Hours: Approximately 20 - 24 hours per week – shifts vary between 6 a.m. and 10:00 p.m. Sunday to Saturday
Location: Shifts could include working at any of these locations: Tottenham Conservation Area (TCA), Aliston Rotary Pool, New Tecumseth Recreation Centre (NTRC), Beeton Memorial Arena (BMA), Tottenham Community and Fitness Centre (TCFC) and Alliston Memorial Arena (AMA).
Start Date: ASAP
To apply, please submit a cover letter, resume and copies of the required credentials (high school diploma, first aid certification) by March 28.
We thank you for your interest; however, only those selected for an interview will be contacted.
Information collected will be used solely for the purpose of candidate selection, in accordance with the Municipal Freedom of Information & Protection of Privacy Act.
The Town of New Tecumseth is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. If contacted for an interview, please advise Human Resources if you require accommodation.