Client Services Associate

• Ensure that clients who phone, email or walk-in are served in a respectful and timely manner
• Input client appointments from client lists, email, phone, or in-person
• Perform new client intakes and book clients for food bank appointment
• Prepare food hampers for walk-in clients as well as support the Winnipeg Avenue on-site food bank
• Input and prepare data for weekly and monthly reporting
• Liaise with food bank coordinators and food distribution agencies to ensure that client information is up-to-date and that clients are well supported
• Achieve Client Services operational objectives by preparing and completing action plans, customer-service standards, resolving problems and maintaining high quality customer service
• Support the Client Services Manager to recruit, train, schedule, and manage performance of volunteers
• Work to ensure current and relevant information is available for clients such as food resource training opportunities and other referral information (housing, rent assistance, clothing depots etc.)
• Oversee the call center and reception areas as required
• Assist in maintaining and improving upon the existing Client Services Policies and Procedures as well as SOP’s
• Provide up to date information and analysis of client information, trends, and data to Harvest CREW.
• Perform other duties, on other days, if required.
• As a member of the Harvest CREW, support the team however needed to ensure operational needs are being met.

Qualifications:

• Ability to work/excel in a fast-paced environment where attention to detail and effective multi-tasking is essential.
• Two to five years’ experience in customer service
• A university degree in a related field of study is considered an asset, though an equivalent combination of experience and education will be considered.
• Exceptional interpersonal and communication skills, both written and verbal
• Additional Languages an asset
• Professional presence, with a positive attitude and self-starter, the ability to multi-task and prioritize workload
• Proven ability to network with community resources, build relationships and gather resources to help support clients
• Proficient in MS Office (Outlook/Word/PowerPoint/Excel) and Client Services database
• Ability to work with a wide variety of people.
• Knowledge of food-security and poverty issues (an asset)
• A strong belief in the dignity of all human beings and a positive and caring approach.
• Ability to pass a Criminal Records Check (CRC) and a Child Abuse Registry Check (CARC).
• Valid Class 5 driver’s license and a clean Driver’s Abstract an asset.
• Ability to lift, push, pull a minimum of 50 lbs., sit, and stand for extended periods of time.

Job Types: Part-time, Fixed term contract

Salary: From $19.23 per hour

Expected hours: 1 – 20 per week

Benefits:

• Casual dress
• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Winnipeg, MB R3E 0S2: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person