Clinic Manager

Human Resource Management:

• Manage recruitment, training and retention of staff
• Deal with ongoing staff concerns (including janitorial)
• Maintain staff scheduling for adequate coverage for positions needed
• Implement measure to improve staff efficiencies whenever possible
• Develop and maintain EMC physician and staff policy manual
• Develop and maintain staff remuneration and evaluation system
• Assist in patient flow in clinic where needed (MOA, phones, reception, ushering etc.)
• Show initiative and observe if there are other areas and/or functions that need assistance and provide it if able
• Sort out the physical arrangement, furniture and function in the clinic

Information Technology Management:

• Manage maintenance and issues with respect to the computer network system (hardware problems and EMR issues)
• Liaise with EMR vendor in relation to clinic requirements and provide EMR training to current and new clinic staff

Privacy Officer

• Administrator of netcare access and act as the clinic Privacy Officer
• Co-ordinates and facilitates all clinic privacy compliance activities
• Revises the privacy program as necessary to comply with changes in the law, regulations, professional ethics and accreditation requirements
• Oversees delivery of privacy training and orientation to all employees, volunteers, medical and professional staff, contractors and other appropriate third parties
• Performs privacy risk assessment and conducts ongoing compliance monitoring activities
• Administers and process for receiving, documenting, tracking and investigating privacy related complaints
• Identifies privacy compliance issues and acts as the main point of contact in dealings with clinic physicians and staff, third parties, Alberta Medical Association, Netcare, OIPC researchers, regulatory bodies or the police regarding privacy and security policies, procedures or incidents
• Acts as the liaison with the Office of the Information and Privacy Commissioner (OIPC) of Alberta

External Relations

• Liaise with the PCN (Primary Care Network) with respect to AIM (Access Improvement Measures), patient paneling and other measures to improve clinic outcomes and efficiencies
• Orient, initiate and host new physicians, students and resident to Edson Medical Centre
• Liaise with RPAP re student doctor shadowing and accommodation
• Maintain professional association with the Clinic Managers Association of Alberta

Operational Management

• Manage office operations including opening/closing of office, ensuring office security (building security system) and deal with equipment and building repair issues
• Maintain cleanliness of workstation

Qualifications: (minimum)

• Post-secondary training in some aspect of heath care, business administration would be an asset
• Strong organizational and planning skills in a fast-paced environment
• Strong work ethic, self-motivated, ability to work independently
• Exceptional attention to detail
• Must process a positive attitude, ability to work in a team-based environment
• Demonstrate communication, problem solving and organizational skills
• Excellent time management skills
• Ability to work under pressure, with multiple and changing priorities
• Perfectly fluent in English (verbal, reading and written skills)
• Background in medical office an asset

Competencies:

• Professionalism, understanding of importance of confidentiality in medical, professional and business setting
• Effectively demonstrate assertiveness, collaboration, conflict management, empathy and flexibility in dealing with others
• Open to new ideas and different perspectives
• Fosters culture of appreciation, inclusiveness and builds constructive, effective relationships
• Solution oriented, independent judgement
• Proficiency in PC’s and PC-based programs managing a computer network
• Experienced in building staffing pay grids
• Familiar with the Privacy Information Act
• Familiar with Alberta Labor Standards
• Knowledge and keen interest in the health care industry

Communication:

• Provides people with information in a thoughtful and timely manner
• Presents ideas clearly and effectively to individuals
• Shows attention to and interest in what others have to say
• Expresses ideas in a diplomatic, responsible, respectful manner
• Team-Based

-effectively gathers and shares information to foster communication within the team

-leverages differences, and seeks out diverse inputs and different perspective to achieve goals

-comfortable providing evaluation of employees and skilled in constructive feedback

This is an exciting opportunity for an experienced Clinic Manager to lead a dynamic healthcare team. We offer competitive compensation, comprehensive benefits package, and opportunities for professional growth. If you meet the requirements outlined above and are passionate about delivering exceptional patient care, we encourage you to apply.

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• On-site parking
• RRSP match

Schedule:

• Monday to Friday

Supplemental pay types:

• Overtime pay

Ability to Commute:

• Edson, AB T7E 1N7 (required)

Ability to Relocate:

• Edson, AB T7E 1N7: Relocate before starting work (required)

Work Location: In person

Application deadline: 2024-02-28
Expected start date: 2024-03-01