Clinical Quality And Risk Specialist/Patient Relations Officer

About Us:

The North Shore Health Network provides rural healthcare for communities along the north shore of Lake Huron – including services in Blind River, Thessalon and Richards Landing. The North Shore Health Network sites have been serving their communities faithfully for many years providing emergency, acute, complex continuing care, long term care and community support services.

The Role:

At the Northshore Health Network (NSHN) the Clinical Quality & Risk Specialist/ Patient Relations Officer provides strategic leadership and expertise for the advancement of high quality, safe, innovative care by fostering patient, family and provider engagement in creating a culture of exceptional Quality and patient safety. With expertise in the development of quality, quality improvement, patient safety, patient engagement, health equity, truth and reconciliation and experience with patient safety engagement and approaches, the Clinical Quality & Risk Specialist/ Patient Relations Officer will advance the performance and experience of patients/ residents/ clients, staff, front line clinical staff and healthcare providers.

Qualifications:

• Possess a university degree in Health Sciences, Health or Business Administration or related field or a combination of relevant/related education and employment experience.

Assets:

• Project management certification, designation or related employment experience.
• Experience with the creation and maintenance of a Quality Improvement Plan (QIP) and related Action Plans.
• Experience with Quality Ontario Standards, indicators and measurement for Hospital Patient Safety
• Experience with meeting Accreditation Canada Standards, the Accreditation process as a whole, including effective and efficient navigation of the OnBoard Qi platform

Knowledge/Skills/Abilities:

• Strong interpersonal skills, critical thinking and consultation skills.
• Ability to work independently and collaborate effectively with management, leadership teams, internal and external stakeholders.
• High proficiency in Microsoft Office, Microsoft Teams, Outlook, Online Survey Modules

· Effective communication, problem-solving and decision-making skills

NSHN has a COVID-19 Vaccination Policy that requires covered individuals to take part in COVID-19 vaccination programs recommended by Public Health; unless they are approved for a human rights accommodation from NSHN. Compliance with this policy is mandatory for this position.

In order to ensure equal opportunities during the recruitment and selection process, North Shore Health Network provides accommodations for applicants with disabilities, upon request.

North Shore Health Network thanks all applicants for their interest. Please note that only those applicants selected for an interview will be contacted.

Job Type: Full-time

Salary: $61,565.00-$65,494.00 per year

Benefits:

• Dental care
• Extended health care
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's Degree (preferred)

Ability to Commute:

• Blind River, ON P0R 1B0 (required)

Ability to Relocate:

• Blind River, ON P0R 1B0: Relocate before starting work (required)

Work Location: In person

Expected start date: 2024-04-01