Address
Form of workCLK 09R - Client Service Assistant
Position Classification
Clerk R9
Union
GEU
Work Options
Hybrid
Location
Clearwater, BC V0E1N0 CA (Primary)
Salary Range
$48,729.07 - $54,899.19 annually
Close Date
4/10/2024
Job Type
Regular Full Time
Temporary End Date
Ministry/Organization
BC Public Service -> Ministry of Forests
Ministry Branch / Division
Regional Operations/South Area
Job Summary
Share your skills, confidence and initiative in this energizing role
The Ministry of Forests works collaboratively with ministries involved in the management of natural resources to coordinate people and resources to provide exceptional service to the public. The Ministry assists clients through its FrontCounter BC service counters, which simplifies the process for citizens and natural resource businesses who are seeking information or authorizations to utilize crown natural resources.
The Client Service Assistant provides front line service based on general knowledge of various Natural Resource Agency and other agency's legislation, regulations, policies and procedures, to clients of the provincial government's natural resource agencies. This position provides Client Services, office administration, financial and resource administration services for FrontCounter BC and ministry regional operations.
Job Requirements:
- Grade 12 supplemented by related courses and 3 years' experience in an administrative environment
- Experience in providing services to various levels of government, industry, public and private organizations and individuals
- Experience in written and oral communication with the public and with staff of other agencies
Preference may be given to candidates with the following:
- Minimum of one (1) year experience providing service to the general public, in person or on the phone
- Experience dealing with cash transactions and other point of sale devices, credit cards or similar
- Experience in interpreting and explaining policies and/or regulations to clients/customers
- Experience in digital/physical record keeping
Special requirements:
- Must possess a valid British Columbia Class 5 Driver's License
- Must be willing to travel occasionally, for varying lengths of time
- Ability to lift and carry boxes/mailbags weighing up to 20 pounds, for distances of up to 10 feet, and to manipulate them from heights which may require the use of a foot stool
For questions regarding this position, please contact Catherine.Jorgensen@gov.bc.ca
About this Position:
Currently there is 1permanent opportunity.
Flexible work options are available; this position may be able to work up to 1 days at home per week as per the Telework Agreement.
An eligibility list may be established for future temporary and/or permanent opportunities.
The recruitment process for this competition may take place virtually.
Employees of the BC Public Service must be located in BC at the time of employment.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.
The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.
Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.
Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.
Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).
Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca , before the stated closing time, and we will respond as soon as possible.
Additional Information:
CRC - A Criminal Record Check (CRC) will be required.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.
Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
Job Category
Administrative Services
