Clk 15R - Intake Agent, Client Services

Take the next step in your client service career
RoadSafetyBC is the lead provincial agency for road safety and is responsible for setting strategic direction and establishing a provincial approach to road safety throughout British Columbia. RoadSafetyBC regulates drivers and operates a number of programs to help regulate the safe and responsible operation of motor vehicles in B.C.
The Intake Agent, Client Services, is responsible for reviewing and processing a high volume of complex medical and other program related documents into various computer systems, such as ICBC DRIVERs (Smart Term), Driver Fitness Case Management System (DFCMS), Vehicle Impoundments and Prohibitions System (VIPS), and the Document Processing System (DPS). In accordance with program standards the Intake Agent determines a client’s eligibility to drive and create a record of decisions/updates the driving record. Using analytical thinking and strong problem-solving skills, the Intake Agent effectively interprets and applies legislation, regulations, and policies to make initial determinations within established criteria/guidelines to approve, deny or modify driving privileges.
Job Requirements:

• Grade 12 graduation or equivalent (i.e., GED)
• Experience interpreting and applying legislation, regulations, and/or policy in complex situations.
• Minimum one (1) year of experience providing client service in an adversarial environment dealing with the diversified public.
• Minimum one (1) year of experience working in a high-volume processing environment, entering data in various computer software programs.

Preference may be given to applicants with:

• Additional years of experience in any of the above requirements.
• Experience working in a call centre environment.
• Experience reviewing and processing medical documentation.

For questions regarding this position, please contact Jessica.Parks@gov.bc.ca.
About this Position:
An eligibility list may be established to fill future temporary and permanent vacancies.
This position can be based out of any of the locations listed above.
Flexible work options are available; this position may be able to work from home a few days a week subject to an approved telework agreement.
Employees of the BC Public Service must be located in BC at the time of employment.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.
Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.
Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.
Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.
Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.
Additional Information:
A Criminal Record Check (CRC) will be required.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.
Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.